_Lur
0
Hi,
I live in a rural location and my house is about 4.5km from our cabinet. I don't expect super fast speeds - we used to get about 2500kbps. However over the last few weeks it has become unusable. I cannot say what speed I am getting as the speed checked website times out.
Here is a grab from my router stats
You can see the data rate is very low and reading into it, the Noise margin is very high.
I have contacted John Lewis many times, and explained the problem, they have done a line test (no fault found) and keep saying they will reset the connection, but it doesn't help.
I'm getting frustrated as it is the same script, take off your face plate (I don't have a modern face plate so there is no master socket under the plate) etc.
I am calling them every day and have raised a formal complaint hoping this will escalate the issue - does anyone have any insight or advice?
Thanks
Lur
I live in a rural location and my house is about 4.5km from our cabinet. I don't expect super fast speeds - we used to get about 2500kbps. However over the last few weeks it has become unusable. I cannot say what speed I am getting as the speed checked website times out.
Here is a grab from my router stats
You can see the data rate is very low and reading into it, the Noise margin is very high.
I have contacted John Lewis many times, and explained the problem, they have done a line test (no fault found) and keep saying they will reset the connection, but it doesn't help.
I'm getting frustrated as it is the same script, take off your face plate (I don't have a modern face plate so there is no master socket under the plate) etc.
I am calling them every day and have raised a formal complaint hoping this will escalate the issue - does anyone have any insight or advice?
Thanks
Lur