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Super slow speeds today

highlander317

Casual Member
Hi all
Experiencing super slow speeds today, 11am this morning was 60 down on a 940 down tarriff, any one else having the same issues, I'm in a CO15 postcode but be good to know if problem is over a wider coverage.

Cheers
LB
 

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Hey there, just landed on this page via Google and just registered to reply here, but we're in the CM13 post and we're on the 900/900 package but also getting terrible speeds today!
I've sent an email to their support because a few weeks ago they were expanding in our area (moved stuff onto the BT network I believe) and our internet was basically down for 5 days. A real shame as we've been with them since about June and until the recent works everything was perfect, now it's just issue upon issue :/
1701611507760.webp
 
Hey there, just landed on this page via Google and just registered to reply here, but we're in the CM13 post and we're on the 900/900 package but also getting terrible speeds today!
I've sent an email to their support because a few weeks ago they were expanding in our area (moved stuff onto the BT network I believe) and our internet was basically down for 5 days. A real shame as we've been with them since about June and until the recent works everything was perfect, now it's just issue upon issue :/View attachment 9423
Hi
Which router do you have the Adtran huge grey thing or the linksys tall white thing. Befibre will insist on you doing speed tests via the linksys app/ browser as that eliminates the devices on your network and gives a test from router to their equipment side.
I've been a disgruntled customer since autumn last year, problems from day one, ip address showed as non uk, stopping most UK streaming apps from opening, let alone watch soething. Then regular drop outs, always when the office is closed. Took them to the ombudsman a few months ago, due to poor service and complete lack of customer service and dealing with my service issues, despite an email trail of saying they would be in contact, I got nothing.
Anyways, the ombudsman agreed in my favour, got £150 cash payment and remainder of contract reduced to £28, including static ip.
Don't call them, unless you really have to, email them first, so they reply with evidence if you need it down the line, then call them. Keep all emails they send you.
It's a shame they continue to sell their great packages to new customers, makes you wonder if they move bandwidth to new customers before the 30 days guarantee then move to the same standard as everyone else from day 31 onwards.

LB
 
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We have the Linksys MX4200, getting the same speeds from the test there. I have had issues as well with customer support promising callbacks numerous times and failing to come through on them, although they did resolve our issues in the end.

We had perfect speeds and stability for months so were super happy for a long time but then when they performed regular maintenance which led into days of outage it's been up and down since.

I'm writing up a system to use the speedtest CLI to collect historical data from now on, and if this keeps up I will go to the ombudsman as well to get out of this contract.
 
We have the Linksys MX4200, getting the same speeds from the test there. I have had issues as well with customer support promising callbacks numerous times and failing to come through on them, although they did resolve our issues in the end.

We had perfect speeds and stability for months so were super happy for a long time but then when they performed regular maintenance which led into days of outage it's been up and down since.

I'm writing up a system to use the speedtest CLI to collect historical data from now on, and if this keeps up I will go to the ombudsman as well to get out of this contract.
I tried to get out of contract as well, they ask what you want as a resolution, they can not force this on an ISP but merely suggest that you are allowed to leave.
 
I am too having terrible issues. Todays speed tests on a 900M service. There is no way i'm sticking with this for another 23 months. Had issues since it was installed, ive had an engineer on Friday re-splice the line which was a waste of time as the light level was -19 when they installed it, now its -26, so they've done a worse job the second time. Occasionally before I could hit just over 900MB but most of the time my upload has been rubbish. I've had upload as low as 3.87M. I have attached my entire log of speed tests from my OPNSense Router. Its worth stating that its quicker than their Linksys Router they have provided. However even testing off that its showing similar results. I belive I have enough evidence to get out of any contract with them and get my money back. Ping Latency isnt fantastic either. All connection speed tests are hard wired, although again my wireless shows similar results from speed test apps on my mobile for instance. The issue is their support is not responsive. I find them more responsive when I post something on trustpilot.


Timestamp (GMT)Server idServer nameDownloadUploadLatency
2023-12-03T17:25:5116501Internet Connections Ltd, Leek7.6729.6027.02
2023-12-03T17:22:0816501Internet Connections Ltd, Leek10.1935.1224.65
2023-12-03T13:59:5948475YouFibre, Manchester73.0041.7218.01
2023-12-03T13:50:5959135Grain Connect, Manchester5.4225.1930.08
2023-12-01T10:44:1948475YouFibre, Manchester897.72730.4417.39
2023-12-01T10:42:1716501Internet Connections Ltd, Leek823.42278.3819.53
2023-12-01T10:33:2021967IDS LTD, Manchester901.36304.6318.84
2023-12-01T10:31:1721967IDS LTD, Manchester902.42408.1718.91
2023-12-01T10:30:3516501Internet Connections Ltd, Leek765.32438.0419.79
2023-12-01T10:26:3716501Internet Connections Ltd, Leek904.67357.7519.69
2023-12-01T10:25:0016501Internet Connections Ltd, Leek904.10357.9419.64
2023-12-01T08:38:1138492HighNet Telecoms, Manchester903.49132.6443.71
2023-12-01T08:37:3648475YouFibre, Manchester904.77790.1317.44
2023-12-01T08:37:0848475YouFibre, Manchester906.26814.2617.47
2023-11-27T11:01:4416501Internet Connections Ltd, Leek903.75825.6319.34
2023-11-20T17:18:3634881Upp Corporation Ltd, London883.86247.8412.46
2023-11-10T17:06:0640377Iomart, Maidenhead567.49254.1713.61
2023-11-10T16:30:2057318Zzoomm Plc, Slough904.66262.7911.35
2023-11-10T16:29:5655137You, London904.62248.6112.20
2023-11-10T16:29:1923389Vodafone UK, Bracknell901.23231.5313.77
2023-11-10T16:21:4057318Zzoomm Plc, Slough903.82197.6711.01
2023-11-10T16:21:2340377Iomart, Maidenhead542.80239.4612.83
2023-11-10T16:09:2643730Lit Fibre Group Ltd., Slough811.88308.4113.41
2023-11-10T16:01:2240377Iomart, Maidenhead743.89261.2013.40
2023-11-10T16:00:4240377Iomart, Maidenhead538.75175.7214.11
2023-11-10T16:00:0340377Iomart, Maidenhead434.23354.7014.09
2023-11-10T15:50:5655137You, London889.90201.3013.13
2023-11-10T15:50:0514679Hyperoptic Limited, London822.59294.2612.49
2023-11-10T15:49:2757318Zzoomm Plc, Slough820.84202.6711.52
2023-11-09T18:39:1434881Upp Corporation Ltd, London94.553.8713.81
2023-11-09T18:23:3114679Hyperoptic Limited, London103.1061.6312.94
2023-11-09T18:22:5223389Vodafone UK, Bracknell900.8337.0914.68
2023-11-09T18:22:2143730Lit Fibre Group Ltd., Slough134.4379.0713.93
2023-11-09T08:23:2857318Zzoomm Plc, Slough836.16684.1810.70
2023-11-09T08:22:5623389Vodafone UK, Bracknell893.47345.2013.35
2023-11-09T08:22:2134881Upp Corporation Ltd, London784.77349.5112.28
2023-11-06T18:41:5823389Vodafone UK, Bracknell898.94291.7413.77
2023-11-05T20:59:2023389Vodafone UK, Bracknell902.86245.1714.48
2023-11-05T20:51:2723389Vodafone UK, Bracknell901.16161.1713.93
2023-11-05T20:08:4854746Trooli, Slough900.02300.9313.19
2023-11-05T20:08:1223389Vodafone UK, Bracknell903.87191.5714.68
2023-11-05T20:06:1434881Upp Corporation Ltd, London522.827.5612.59
2023-11-04T21:37:4859923Connect Fibre, Slough795.54370.1613.45
2023-11-04T21:35:3434881Upp Corporation Ltd, London856.384.7012.00
2023-11-04T21:34:4223389Vodafone UK, Bracknell901.71274.9113.74
2023-11-04T21:29:4134881Upp Corporation Ltd, London803.545.4913.88
2023-11-04T16:55:3814679Hyperoptic Limited, London904.74362.4412.22
2023-11-04T16:25:3154746Trooli, Slough894.80363.9813.05
2023-11-04T16:19:0334881Upp Corporation Ltd, London762.093.8112.65
2023-11-04T14:29:0923389Vodafone UK, Bracknell904.60439.4613.84



 
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Awful speeds all day. Getting 14.5Mb up and 14.7Mb down

Should be 700Mb each way.

BeFibre obviously don’t monitor their network or emails over the weekend.
 
Hi all
Experiencing super slow speeds today, 11am this morning was 60 down on a 940 down tarriff, any one else having the same issues, I'm in a CO15 postcode but be good to know if problem is over a wider coverage.

Cheers
LB
Hello yes from 11am this morning I noticed my speeds drop. On 900mb package and now pulling 66down and 45upload. Definitely a issue within there network. I'm in CM14. Been with them since them going live in brentwood and this is the fist issue I have had.
 
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