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Surfanytime rip off merchants - A Warning to others

Hi,

I subscribed to surfanytime the other week after reading on their own website that they had stopped forcing their users into a minimum six month contract. Imagine my suprise when a few days later I was contacted by Affinity Internet Limited acting on behalf of Surfanytime so that they could inform me that i had entered into a minimum six month contract, not only that but i would also have to pay for two months subscription for the first month. I was told that i had 7 days to back out but that as i'd used the account i had therefore waivered this right. When I phoned up to complain and cancell my account I was told that I would have to email ispbilling@surfanytime.co.uk. However emails sent to the billing dept are bounced unless they are sent using a surfanytime account. The user is then forced to use his or her account, thereby waivering his or her right to withdraw from the contract. Numerous Phone calls later I've still not got anywhere with this company and they are still demanding money from me :(

If you are looking for a decent unmetered ISP I would give this company a very wide berth
 

Freddie bhoy

Casual Member
Your alone on this one mate , Yes they are supplied by affinity internet but they have definately stopped there six month contract . six of my friends have joined in the last week yes they did pay a month in advance but no contract was mentioned by affinty . I have been using them for about 6 months ......give or take and it is the best ISP I ahve ever used. Try mentioning this to there customer services in there foums . Their usually very helpful .

cheers
 

crashandburn

Top Member
Originally posted by Matthew Murdoch:
<strong>...... I was told that I would have to email ispbilling@surfanytime.co.uk. However emails sent to the billing dept are bounced unless they are sent using a surfanytime account......</strong><hr></blockquote>

No, they're not. I contacted them via e-mail whilst connected to a different ISP and eventually managed to cancel my account under the 7 day cooling off waiver. I
hadn't connected using them, you have and so you will not be able to cancel. You are liable for the 1 month fee for the package you subscribed to.

Getting a refund for the 3 months taken from me(2 initially and another before they managed to accept the cancellation) has been considerably more problematic. They took so long to attempt to refund my card that it hit it's natural expiry date and found they couldn't. A cheque is now in the post :rolleyes: :rolleyes: . Has been for 10 days now I come to think of it. <img src="graemlins/hrmph.gif" border="0" alt="[Hrmph]" />

Even given these experiences I think your warning is a tad OTT. Try contacting them again. Be patient. Be polite. You say that you joined after the 6 month minimum was scrapped and so you should be able to get them, after many patient attempts, to understand that you wish to cancel. And then they should start to think about refunding your card, assuming they have actually taken more money from you than the initial 1 month fee. (Did you give them your card details? I can't see how else you could have an active account, but ........ ).

You can also check some of the other threads for contact options, and if all else fails send me a PM. I have names and phone numbers coming out of my a :eek: :eek: e, but won't post them publicly.

[ 17-01-2002: Message edited by: crashandburn ]</p>
 
Hey Mathyoo,

d'ye ever think it may have been what's commonly known as an oversight ?

IE, some YTS forgot to change the wording of the email you got ?
If you read the terms you agreed to, what did they say, 6 months or not ?


I agree with Crash here, you're a little OTT on this 1 !
 

crashandburn

Top Member
Hello Slim,

They do actually seem to specialise in oversights. Or stalling tactics.

Mind, I'm not crowing. C9 are down (connections and website) tonight. I'm on MAAF 0845 at the moment. :(
 
This link *should* take you to the SurfAnyTime forum announcement about the removal of the 6 month min contract: <a href="http://forums.surfanytime.co.uk/cgi-local/ubbcgi/ultimatebb.cgi?ubb=get_topic&f=13&t=000001" target="_blank">"Announcement"</a>

If that doesn't work, the forum is linked from <a href="http://www.surfanytime.co.uk/" target="_blank">http://www.surfanytime.co.uk/</a>

Perhaps more relevant would be to say the SAT has been crap lately, with connection and time out problems. I'm currently connected viz MaaF 0845 as well, which is the most reliable connection I have atm (including my Demon pay monthly account).

One question though...why would anyone sign up for a SAT account, and then want to cancel it before they'd logged on (i.e. before they'd tried it)?
 

crashandburn

Top Member
Immediate engaged tones, followed by authentication problems in my case. This was a couple of months back when the whole FRIACO system was having problems, so it was probably down to the BT and my local exchange, not SAT, but that still meant they weren't for me.
 
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