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switched to plusnet

adeys

ULTIMATE Member
decided after a very poor show by bt would be ok for a couple of poor shows

1, a very funny small looking router from plusnet (bit *** looking too):laugh:
2, no show from bt or card left to say that he was too lazy to come back to give me a dsl box

so I decided to use my bt home hub 5
 

Mark.J

Administrator
Staff member
ISPreview Team
ADSL or FTTC?
 

aquiss

ISP Rep
If your moving from FTTC to FTTC, you won't get an engineer visit by default. It's still presumed by Openreach that customers will have kit onsite from the original service provider.

If PlusNet connections require a VDSL modem to work with their supplied router, then they should have advised possible downtime as an SFI engineer has to be sent to supply you with a modem.
 

chrisparr

ISP Rep
Hi adeys,

Sorry about the issues. I'd be happy to arrange a modem for you, unless of course you want to continue using the HomeHub?

If you'd like me to arrange a modem, drop me a PM with your account details.

Chris
 

MBS

Member
FTTC like for like transfer

Hi All. This is exactly the issue we are experiencing. the good news is that we are moving a step closer to being completely removed from openreach (sorry I mean BT) because they call the shots. My end user is with BT and has a combined integrated VDSL router. However if they want to transfer their services to our company (we dont offer a VDSL solution as yet as Openreach need devices to be MCT tested....Openreach have standards lol) anyway, like I am not bitter. So to transfer services the Openreach system thinks (or assumes) that they have a modem. Well really? REALLY! come on. The only way for a transfer to work is to wait for the new service to go live, wait for them to completely loose service on their old FTTC (im choking when i write this its so pathetic) and then a fault needs to be booked to get a modem installed. OR, Downgrade their service to ADSL2+ then upgrade to FTTC haha, honestly.
So, I am about to raise this internally with Openreach and Plusnet - please watch this space.
PS, Hub 5's are now being locked down before anyone suggests updating the username and password to use on other networks.

if anyone else has any stories or any advice please let me know ASAP
rgds,
MBS
 
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