kpf61
Casual Member
I currently have TalkTalk FTTP via CityFibre; decided to switch to Vodafone as TT customer service is awful. Both orders I placed with Vodafone were cancelled by CityFibre, as there is currently an active FTTP service to my address. At present only way round this is to cancel TT and once they have ceased the service Vodafone can take over; but this means no service for between the cease date and the "new" service date. They wont even allow a advance date for the new supplier! This has even got Vodafone concerned the guy from customer services said he is raising this as an issue as it is bound to happen to other "potential" customers. Its going to be an issue for anyone wanting to switch from one ISP FTTP to another when they are using CityFibres infrastructure.