caf4926
Casual Member
I have 30/300 max allowance
Only for 8days now
My router had been showing
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
But I was only getting 2000kbps
Enta said BT had a cap on me
This was my speedtest
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1840 kbps
Enta contacted BT to have the cap removed, I was told to re-boot my router, after which I get this speedtest
IP profile for your line is - 2000 kbps
DSL connection rate: 288 kbps(UP-STREAM) 2272 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1842 kbps
My router shows the same.
This was Entas last response: ""
Hi Carl,
I have spoken to BT regarding this and they are unsure why the sync rate has suddenly dropped and can see that the cap was not removed. I have asked for this to be done escalated as this has now been the second time we have requested it. (END QUOTE)"
Anyone any ideas how to get this sorted? Please!
Thanks
Only for 8days now
My router had been showing
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
But I was only getting 2000kbps
Enta said BT had a cap on me
This was my speedtest
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1840 kbps
Enta contacted BT to have the cap removed, I was told to re-boot my router, after which I get this speedtest
IP profile for your line is - 2000 kbps
DSL connection rate: 288 kbps(UP-STREAM) 2272 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1842 kbps
My router shows the same.
This was Entas last response: ""
Hi Carl,
I have spoken to BT regarding this and they are unsure why the sync rate has suddenly dropped and can see that the cap was not removed. I have asked for this to be done escalated as this has now been the second time we have requested it. (END QUOTE)"
Anyone any ideas how to get this sorted? Please!
Thanks