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Talk Talk NO NO

My first post.Couldnt wait to get on here to tell people NOT to use Talk Talk. I went to them as I have my phone through them but it was a huge mistake.They have misled me time & time & time again perhaps I should say lied to me about when I was going to get the package containing the cd rom,modem,manual etc and I still do not have it.Five times they have promised i wd have it by a certain date and it has still not arrived.
Also without warning they cut off my phone line for a day to do work to it-unbundling I think it was.They said they had warned but I received nothing from them.
They are a complete shambles.
 
Ok for me on day 1 !!!

I have just switched over today from BT and separate ISP (it only took 3 weeks from registering to completion) and was kept up to date with a cut over date.. Just can home from work today, updated my modem login details and all up and running!! Colleagues at work have also switched over without any problems, from their recomendations, I checked out the cost and I'm saving over £12 a month (including a higher monthly download usage). The connection speed is about 4MB (500k slower than it was before but I'm not a heavy user).
I'll just have to wait an see how reliable the connection is !!
 
I have seen two instances of what a shambles they are
the first involved repeating emails that couldnt be stopped, they couldnt answer so hung up on the guy, the second just couldnt connect, so to get their support bought one of their modems as suggested and then they still wouldnt help.
Both guys reported long hanging on times, maybe if they answered the phone instead of standing outside their call centre at Risley smoking they would manage to help customers, there is as far as I can see only one worse isp than talk talk and thats sky
 
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