Rob66
0
I have verbally given 30 days notice to talk talk on the 30th Aug that I was canceling my contract (Tel & Broadband) and moving to Sky. I was expecting to maintain the same tel number and so the switching over the same line would be easy and continuous without loosing the facility to use the tel/Internet.
Then Sky advised a new tel number (by mistake), the engineer arrived on the 1st Sept and bypassed the connection (so although I only have one physical socket and one cable to connect I have two live lines). This represented a problem because:
Today 6th Sept I had to give another new 30 days notice to the Talk Talk Loyalty Dept to cancel the line and basically I will be charged for another month of use (approx £30) ALTHOUGH I PHYSICALLY CAN NOT USE THE TALK TALK SERVICE.
I have been loyal to TALK TALK for 8 years even paying over the odds because I use the service very little indeed. This does not seem fair to me (although it may be in line with their terms & conditions!) LOYALTY is no longer a benefit now in this competitive times.
Hope others do not fall into the same mistakes or be loyal. I can only suggest to you, just look for the best deal as a customer and squeeze the companies as much as possible for your own benefit.
Robert Vazquez
Then Sky advised a new tel number (by mistake), the engineer arrived on the 1st Sept and bypassed the connection (so although I only have one physical socket and one cable to connect I have two live lines). This represented a problem because:
Today 6th Sept I had to give another new 30 days notice to the Talk Talk Loyalty Dept to cancel the line and basically I will be charged for another month of use (approx £30) ALTHOUGH I PHYSICALLY CAN NOT USE THE TALK TALK SERVICE.
I have been loyal to TALK TALK for 8 years even paying over the odds because I use the service very little indeed. This does not seem fair to me (although it may be in line with their terms & conditions!) LOYALTY is no longer a benefit now in this competitive times.
Hope others do not fall into the same mistakes or be loyal. I can only suggest to you, just look for the best deal as a customer and squeeze the companies as much as possible for your own benefit.
Robert Vazquez























