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Talktalk and wireless connection

Yesterday i managed to set my mums BB with TalkTalk up quite easily, today i decided to take it one step further using m old Netgear wirless router and modem thinking it would complete here set up, should of known better.
The problem is I can't retrieve her e-mails via the wireless router although when using the wireless router you can see the amount of mails waiting to be down loaded but says mail server not responding.
all settings are correct, I know this because as soon as i reconnect the USB modem they supplied mail works fine So I'm assuming it down to two things, when you sign up they give you a user name which is different to the mail address as is the password although the mail settings inc password for mail in outlook express so it should still work secondly they supply software and i think it must be the software they supply that's the issue although connecting to the net isn't an issue

Any suggestions ?
 
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