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TalkTalk are very slippery customers

I cancelled my contract with TalkTalk for several reasons and they were very quick to shutdown the service but I could almost predict that they would be equally slow to stop using the direct debit to raid my bank account. What do you know? I was right! Anyway, (and I should have done this straight away) I went to my online banking to cancel the direct debit - now on the confirmation screen, my bank displays the telephone number of the originator so you can inform them of the cancellation. The number is 02087538223 and I thought that if I gave them a quick call, I would get through to the finance department to reverse the payments they had 'inadvertently' taken from my account.

NO WAY!

The number is unobtainable - I guess they must have had it cut off to avoid all the abuse from disgruntled former customers.
 
Do Talk Talk not bill in arear's? i.e you get billed for octobers calls in november so they would send you at least one more bill fater you finished.
 
Do Talk Talk not bill in arear's?

Good point - Line rental is charged in advance and usage is charged in arrears but they have taken TWO full months payment after cancellation.

But my point was that they publish a phone number for direct debit queries which they fail to keep operational.
 
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Contacting TalkTalk!!

Getting through to the right contact can be a pain with TalkTalk at times..The numbers used to change frequently and a number that could be easily accessed one week,would disappear the following week.Have you tried going to .....www.saynoto0870.co.uk ...site and enter TalkTalk in the selection frame and you will be presented with a list of useful numbers that can get you to the right dept; pronto..If you don't get any joy..Ring the Head office switchboard number and ask the operator to connect you to the dept; you want..It's much better than "drilling" down through the menu system..Hope this helps !;)
 
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