Kits
ULTIMATE Member
This is for all to discuss and air their views on restrictions some ISPs have in place on the length of time their support workers can spend helping a customer.
I have heard rumblings of one large ISP recently having a meeting and telling the staff to cut all calls to seven and a half mins maximum. The team leaders have to cut the call off if it takes longer or the whole team will lose the bonus.
As you are the paying customer what are your views on this?
I have heard rumblings of one large ISP recently having a meeting and telling the staff to cut all calls to seven and a half mins maximum. The team leaders have to cut the call off if it takes longer or the whole team will lose the bonus.
As you are the paying customer what are your views on this?
























