I have had no internet connection for two days, and despite contacting Vispa support several times, I have yet to receive any info about when I am likely to get a working connection; either by phone or by email.
To add insult to injury, the guy who dealt with my phone report twice managed to cut me off running line tests, making me believe the phone line was faulty as well.
I am currently online by "borrowing" an open router at a neighbours house.
What is particularly irritating is that I have had this exact same fault several times over the last few years; I have even had an OpenReach engineer confirm it is a randomly unreliable equipment issue at the exchange; but each time I get the same set of excuses and a 5+ day delay in getting it sorted.
I manage to live with the random 1-5 minute hiatus's I get throughout the day, but I miss the days of Kevin the tech guy who would push BT to do a proper job.
I am getting closer and closer to going for fibre, which will almost certainly NOT be with Vispa.
To add insult to injury, the guy who dealt with my phone report twice managed to cut me off running line tests, making me believe the phone line was faulty as well.
I am currently online by "borrowing" an open router at a neighbours house.
What is particularly irritating is that I have had this exact same fault several times over the last few years; I have even had an OpenReach engineer confirm it is a randomly unreliable equipment issue at the exchange; but each time I get the same set of excuses and a 5+ day delay in getting it sorted.
I manage to live with the random 1-5 minute hiatus's I get throughout the day, but I miss the days of Kevin the tech guy who would push BT to do a proper job.
I am getting closer and closer to going for fibre, which will almost certainly NOT be with Vispa.