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Terrible 5G from Three- Huawei H112-370

onis_uk

Member
Due to what is going on Three are offering zero support, so I thought I'd come here to see if anyone smarter than I can help out!

Backstory:

We signed up to Three's 5G a little over a month ago and have nothing but a sub-standard service ever since. We live in central London, our flat has a clear line of sight to Canary Wharf (about 1 mile away) we were promised speeds of 400Mbps average in our area... The best I've seen is about 200Mbps and the past week about 50Mbps. At this speed, our 4G phones are faster, rendering our 5G connection pointless!

They gave us the Huawei H112-370 which hasn't seemed right from the off. We only live in a 2 bed flat with plasterboard walls and the wifi signal can hardly reach the bedroom about 8M away! We never had any issues with our old EE router. I've seen my HP Probook connect on the 5Ghz band at about 800Mbps at times other times it's under 100Mps. I've tried ethernet sometimes connects at 1Gbps others about 10-50Mbps.
I've factory reset it still the same we have banging full signal but the connectivity just sucks, I can't really deduce anything other then the router is faulty?
 

Attachments

Hi!
Did you manage to get this sorted? I’m looking at getting the same setup with three but just worried this might happen. Thanks
 

onis_uk

Member
Nope, been on the chat with them almost every night, they finally said, ok there must be something wrong with your router, today they sent us a new one. Plugged it in.... exactly the same!
They are now telling us that 100Mbps is a really good speed for 5G. Funny because I can speed test my 4G phone to Threes server at 140Mbps+ it's an absolute joke!

So now we're stuck with crappy WiFi and a slow connection. I wouldn't mind if they hadn't lied. If they had said it was going to be 100Mbps that would be fine, but to say we'd get 400mbps AVERAGE, and then get a 1/4 of that makes you feel like you're loosing out!
 

GavinAshford

Top Member
@onis_uk out of interest, what software versions etc does your router show in Advanced > System > Device Information.

I have the same router too but I bought it 2nd hand and I'm unsure if it would have been supplied through Three originally or not, comparing software versions might give me some insight.
 
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