onis_uk
Regular Member
Due to what is going on Three are offering zero support, so I thought I'd come here to see if anyone smarter than I can help out!
Backstory:
We signed up to Three's 5G a little over a month ago and have nothing but a sub-standard service ever since. We live in central London, our flat has a clear line of sight to Canary Wharf (about 1 mile away) we were promised speeds of 400Mbps average in our area... The best I've seen is about 200Mbps and the past week about 50Mbps. At this speed, our 4G phones are faster, rendering our 5G connection pointless!
They gave us the Huawei H112-370 which hasn't seemed right from the off. We only live in a 2 bed flat with plasterboard walls and the wifi signal can hardly reach the bedroom about 8M away! We never had any issues with our old EE router. I've seen my HP Probook connect on the 5Ghz band at about 800Mbps at times other times it's under 100Mps. I've tried ethernet sometimes connects at 1Gbps others about 10-50Mbps.
I've factory reset it still the same we have banging full signal but the connectivity just sucks, I can't really deduce anything other then the router is faulty?
Backstory:
We signed up to Three's 5G a little over a month ago and have nothing but a sub-standard service ever since. We live in central London, our flat has a clear line of sight to Canary Wharf (about 1 mile away) we were promised speeds of 400Mbps average in our area... The best I've seen is about 200Mbps and the past week about 50Mbps. At this speed, our 4G phones are faster, rendering our 5G connection pointless!
They gave us the Huawei H112-370 which hasn't seemed right from the off. We only live in a 2 bed flat with plasterboard walls and the wifi signal can hardly reach the bedroom about 8M away! We never had any issues with our old EE router. I've seen my HP Probook connect on the 5Ghz band at about 800Mbps at times other times it's under 100Mps. I've tried ethernet sometimes connects at 1Gbps others about 10-50Mbps.
I've factory reset it still the same we have banging full signal but the connectivity just sucks, I can't really deduce anything other then the router is faulty?