Sponsored Links

Thanks Biscit/V21 for treating me like a fool!

While other affected subscribers where jumping off the Biscit/V21 boat in their hundreds if not thousands I was one of those who waited out the Netservices blockade, simply because I wanted to continue with V21.
Finally, last Sunday after a 4 week long nightmare of no Internet/dialup Internet I saw my adsl line come back up and the feeling was like Santa had delivered a special Christmas present.

But as of today I still have no Internet access because V21 has put my access on hold, claiming there is an issue with my payment, that my card might no longer be valid. I was told in an unattended email to change my payment details on the control panel and then dial 0870 383 0030 to have my access reactivated.

To start with, my card is valid, my details have not changed. I went back to the control panel and verified that everything is correct.

The saddest part of this story however is that this company is not even honoring its own communication method. Every attempt I have made so far at contact through the number they provided has been futile. For the past 4 days in which I even skipped a job interview I have been able to get through twice. All that the persons at the other end of the line could give me was that they would pass on my details and that I would get a call back. I have not received any call back. Nobody is checking the emails I sent through the control panel.
At the same time I was informed in the unattended email that my connection will be ceased within 30 days if I did not contact customer services.

So here I am, trapped in a situation much worse that the Netservices walled garden. I have an important exam coming up in the next couple of weeks but I am unable to carry out research to the extent necessary for me to pass the exam because I have no Internet connection.

To add insult to injury, my control panel displays an annual contract when I had actually only subscribed to a monthly contract with surf24-7. Annual contract? In that case I should be with ezeeDSL by now!

Now what choice do I have left? Continue trying to reach Biscit/V21 customer services until the expiration of 30 day after which they wil cease adsl on my line? And then it will take another 2 weeks to reconnect me with the next provider? That is if I am lucky? I am not one to issue empty threats.

So Biscit/V21 take this from me: Continue with this practice and soon you will not be the only one initiating legal proceedings!!!
 
Sponsored Links
Has your account been on hold for a while? Most affected accounts were put on hold so that customers weren't billed while there was no connection, they seem to have forgotten to put yours back on again.

I assume you've tried emailing Hugh Paterson directly? Not sure if I can post his email here, but it is in my blog. He sometimes replies to people.
 
Also, have you been given new login details?

I saw this on the V21 forum - I was told to use bb-1.biscit.net
after the @ sign using the same v21 login name before the @ sign and the same password.

Not sure if the new login is for those people cut off, or those migrating, but I guess you'd need a new login if Netservices still have control of the old ones?
 
My account is just like any other of those accounts that were cut off as a result of the dispute. Prior to that I had normal Internet services and my billing was fine and ok.

I am not aware of any new log in details as Biscit/V21 always maintained that all settings remain the same. The unattended email only talks about billing. If only I could reach someone at Biscit/v21! There seems to be a complete breakdown in communication!
 
I've had lots of those account on hold emails myself, they don't seem to have a standard email to cover these circumstances! :D

It's worth trying the new login details just in case they work. Some people say the password is the same, others say it is different, but still worth a go.

What is the error you get when you try to connect?
 
Sponsored Links
Just tried bb-1.biscit.net. It is not connecting. There are no error messages. Dsl status is up but Internet led is red. And the online control panel shows it: account is on hold:
 
dc10
I receive a simular email from them I returned a reply to them only to have automated email saying these were send by an automated service so there not to panic as this was standard. I think it is time for ofcom to stop pussy footing around & kick ass????
 
You now know why the hundreds/thousands escaped the sinking ship that was V21.
Do the sensible thing and do the same, cut your losses before it's too late.
 
Sponsored Links
Biscit seems pre-occupied with their legal battle, although as a long suffering customer, I do not consider this to be my concern or of any real importance to me. I'd like to see the same amount of effort put into fixing the service and an offer of compensation to every V21 customer who has been seriously inconvenienced.

With continuing email problems and next-to-useless customer support, I begin to think that Biscit is operating a deliberate hidden policy of making the service as unattractive as possible to certain customers like me.

I plan to move on soon, but haven't ruled out the possibility of using the small claims court proceedure against this rag-bag outfit.
 
Thanks to all of your intervention, I finally received the long awaited call this morning and my Internet access was restored less than 24 hrs of opening this thread.

The issue with the contract is also resolved and I have been put on the monthly contract I originally subscribed to. Now I am one happy person.

But I know that many other subscribers are still having the same or similar issues and I wonder whether it will take such desperate measures to get them back online.
 
WELCOME back dc10 it shows that these threads work in some cases if not all issues. We need ofcom to over see these ISP's who are failing in their duties to keep their customers up to date as to what is going on? who knows it would make life alot easier & less stress for us all!!!!
 
I'm only dial-up but a human being nonetheless, I have had contant problems with Biscit/V21 since they took over Fast4.

About a month without a service, not able to login to user area, no customer service telephone or email, but surprise surprise it hasn't stopped them taking money from my account.

Not just what they should take or when they should take it, but THEFT presumably to fund their legal batlle with Netservices.


Anybody that doesn't already use them, do yourself a very big favour.
 
Sponsored Links
I have emailed a link to this thread to Hugh Paterson


But do we really believe that he gives a stuff?

If he did then V21 customers would have had a message back in November telling us not to worry, everything was going to be OK - not the 'Your account is on hold' message a month later when we'd already been hi-jacked by ezeedsl.

And as for getting a MAC out of netservices!!!! I've warned sarahh(a)NS.com that I'm making a formal complaint against her personnally for failing to respond to my request.
 
Last edited by a moderator:
But do we really believe that he gives a stuff?

Of course he doesn't! I've been with V21 for *years* and they've always been fine - there were odd moments when things went wrong but you could always get hold of someone via the members' panel/email and the status line/online report was always reasonably accurate. However, since the Biscit takeover there have been interruptions in service and an absolute contempt for their customers. For the past couple of weeks I reckon half my emails haven't been arriving (thank goodness I have a separate email address for 'business' matters). For the last few days, things have got even worse, with no email from V21 arriving at all (despite what their service update page is saying!), and broadband connection speeds has slowed to sub-56k levels. I've lost count of the emails I've sent to V21 and Biscit - and I've never had a single response.

If this is a customer-centric ISP then I'm a Dutch person.

HELP!
 
But do we really believe that he gives a stuff?

If he did then V21 customers would have had a message back in November telling us not to worry, everything was going to be OK - not the 'Your account is on hold' message a month later when we'd already been hi-jacked by ezeedsl.

And as for getting a MAC out of netservices!!!! I've warned sarahh(a)NS.com that I'm making a formal complaint against her personnally for failing to respond to my request.

I think you will find Sarah couldnt do anything personally she would have been targeted as she was perhaps the person V21 dealt with but she was only there for the ISP to contact not the EU.

One thing you can thank NetSErvices , V21 and Biscit for is getting OFCOM to make MACs compulsary from 14th December.
 
sadly at the expense of many irate customers, then again on the bright side in future it will be easier to move isp for all of us
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3639)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2144)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1814)
  11. Virgin Media (1763)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1405)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules