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While other affected subscribers where jumping off the Biscit/V21 boat in their hundreds if not thousands I was one of those who waited out the Netservices blockade, simply because I wanted to continue with V21.
Finally, last Sunday after a 4 week long nightmare of no Internet/dialup Internet I saw my adsl line come back up and the feeling was like Santa had delivered a special Christmas present.
But as of today I still have no Internet access because V21 has put my access on hold, claiming there is an issue with my payment, that my card might no longer be valid. I was told in an unattended email to change my payment details on the control panel and then dial 0870 383 0030 to have my access reactivated.
To start with, my card is valid, my details have not changed. I went back to the control panel and verified that everything is correct.
The saddest part of this story however is that this company is not even honoring its own communication method. Every attempt I have made so far at contact through the number they provided has been futile. For the past 4 days in which I even skipped a job interview I have been able to get through twice. All that the persons at the other end of the line could give me was that they would pass on my details and that I would get a call back. I have not received any call back. Nobody is checking the emails I sent through the control panel.
At the same time I was informed in the unattended email that my connection will be ceased within 30 days if I did not contact customer services.
So here I am, trapped in a situation much worse that the Netservices walled garden. I have an important exam coming up in the next couple of weeks but I am unable to carry out research to the extent necessary for me to pass the exam because I have no Internet connection.
To add insult to injury, my control panel displays an annual contract when I had actually only subscribed to a monthly contract with surf24-7. Annual contract? In that case I should be with ezeeDSL by now!
Now what choice do I have left? Continue trying to reach Biscit/V21 customer services until the expiration of 30 day after which they wil cease adsl on my line? And then it will take another 2 weeks to reconnect me with the next provider? That is if I am lucky? I am not one to issue empty threats.
So Biscit/V21 take this from me: Continue with this practice and soon you will not be the only one initiating legal proceedings!!!
Finally, last Sunday after a 4 week long nightmare of no Internet/dialup Internet I saw my adsl line come back up and the feeling was like Santa had delivered a special Christmas present.
But as of today I still have no Internet access because V21 has put my access on hold, claiming there is an issue with my payment, that my card might no longer be valid. I was told in an unattended email to change my payment details on the control panel and then dial 0870 383 0030 to have my access reactivated.
To start with, my card is valid, my details have not changed. I went back to the control panel and verified that everything is correct.
The saddest part of this story however is that this company is not even honoring its own communication method. Every attempt I have made so far at contact through the number they provided has been futile. For the past 4 days in which I even skipped a job interview I have been able to get through twice. All that the persons at the other end of the line could give me was that they would pass on my details and that I would get a call back. I have not received any call back. Nobody is checking the emails I sent through the control panel.
At the same time I was informed in the unattended email that my connection will be ceased within 30 days if I did not contact customer services.
So here I am, trapped in a situation much worse that the Netservices walled garden. I have an important exam coming up in the next couple of weeks but I am unable to carry out research to the extent necessary for me to pass the exam because I have no Internet connection.
To add insult to injury, my control panel displays an annual contract when I had actually only subscribed to a monthly contract with surf24-7. Annual contract? In that case I should be with ezeeDSL by now!
Now what choice do I have left? Continue trying to reach Biscit/V21 customer services until the expiration of 30 day after which they wil cease adsl on my line? And then it will take another 2 weeks to reconnect me with the next provider? That is if I am lucky? I am not one to issue empty threats.
So Biscit/V21 take this from me: Continue with this practice and soon you will not be the only one initiating legal proceedings!!!























