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The Alternative Dispute Resolution for Consumer Disputes Regulations 2015

Penmore0404

Regular Member
This pdf file is headed CONSUMER PROTECTION and should conern all consumers who have submitted a complaint to one of the Ombudsman Services and perhaps not received a satisfactory outcome due to any breaches by the Ombudsman Services againt their Terms of Reference or other Guidelines as stated on their website.

This document also lists the Competent Authority (i.e. the body that regulates the ADR scheme) for each of the ADR Schemes.

The pdf document is available here ADR Regulations 2015


I think this document is very important and would ask Site Admin to make it a sticky
 

Holdon

Casual Member
A great suggestion regarding the 'sticky', I am surprised it is not there already, bearing in mind the problems that have already been posted.
Having readily accessible ADR regulations will make every complainants task easier and mitigate the use of 'false and misleading assertions'.
 
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