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The Consumer Contracts Regulations 2013

Penmore0404

Regular Member
Or, to give it its full title:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

This is another important piece of consumer legislation that ALL ISP’s should comply with.

They key parts of it require all contracts with consumers my be supplied in durable form, i.e. they must be printed. Links to websites are NOT durable. If the provider doesn’t supply a durable contract at the time the contract was entered into then the 14 day cooling off period is extended to 12 months.

So, where you have a contract with an ISP for Line Rental and Broadband then you should have two paper contracts. My experiences are that BT do not issue paper contracts to ordinary consumers but they do issue them to Business Customers, something that I am addressing at the moment.

Site Admin, is it appropriate to ‘sticky’ this consumer legislation?
 

AAuser27

Top Member
Yes you are right they don't I never had a contract with BT. Virgin Media do - one to sign and one to send back but even if you don't send it back then it is still enforced.
 
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