Sponsored Links

The pain

rit

Casual Member
I just tried to cancel my Virgin Broadband and decided to try the chat option to see if that would cut down the marketing/upsell noise that Virgin always introduces.

All I can say is don't bother as it does not speed up the process and the person at the other end still does not care what you say and my main reason for leaving is the lack of IPv6 support and upload speed which I need for work. The only good thing is that you get a nice log of what they are saying to show that you have tried to cancel using their process.

The whole process including wait time was about 45mins and oddly they cancelled using their 30-day notice terms, rather than at the end of the contract terms which would have been a longer time period.

Now for the O2 contract which should be easy as I can just transfer the number - 1pmobile here I come :)
 
Be careful with cancelling o2. They allowed me off a few free account termination…. Yeah, it wasn’t fee free they sent me to debt recovery agency
 
I just tried to cancel my Virgin Broadband and decided to try the chat option to see if that would cut down the marketing/upsell noise that Virgin always introduces.

All I can say is don't bother as it does not speed up the process and the person at the other end still does not care what you say and my main reason for leaving is the lack of IPv6 support and upload speed which I need for work. The only good thing is that you get a nice log of what they are saying to show that you have tried to cancel using their process.

The whole process including wait time was about 45mins and oddly they cancelled using their 30-day notice terms, rather than at the end of the contract terms which would have been a longer time period.

Now for the O2 contract which should be easy as I can just transfer the number - 1pmobile here I come :)
Could have just bolted on AAISP L2TP and gotten IPv6 that way...
 
Sponsored Links
I just tried to cancel my Virgin Broadband and decided to try the chat option to see if that would cut down the marketing/upsell noise that Virgin always introduces.

All I can say is don't bother as it does not speed up the process and the person at the other end still does not care what you say and my main reason for leaving is the lack of IPv6 support and upload speed which I need for work. The only good thing is that you get a nice log of what they are saying to show that you have tried to cancel using their process.

The whole process including wait time was about 45mins and oddly they cancelled using their 30-day notice terms, rather than at the end of the contract terms which would have been a longer time period.

Now for the O2 contract which should be easy as I can just transfer the number - 1pmobile here I come :)
You may owe money if end of 30-day notice period is short of the minimum contract period end date.
 
Could have just bolted on AAISP L2TP and gotten IPv6 that way...
Community Fibre is now in my area so why complicate my life by trying to fix Virgin's problems? Also, I get much faster upload speeds all at a cheaper price.
 
Be careful with cancelling o2. They allowed me off a few free account termination…. Yeah, it wasn’t fee free they sent me to debt recovery agency
O2 is a simple, but painful process as they gate access to pac codes by forcing you to phone them, so that will be another 45min+ of trying to get me back onto one of their offerings.
 
Sponsored Links
Community Fibre is now in my area so why complicate my life by trying to fix Virgin's problems? Also, I get much faster upload speeds all at a cheaper price.
That's fair enough :)
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3638)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2143)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1813)
  11. Virgin Media (1762)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1404)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules