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The Phone Co-op

Gruntintunz

Casual Member
Well, i tried ringing these people on the series of 08 numbers their service exhibited along with sending an email via ISP review and have neither heard or seen a 'breath, squeak or bubble' of a response ! The phone reply was "this service is no longer available". If this is so, what is it doing still on here and rated at number 4 in the top ten ? Obviously this set-up have become another victim of the forthcoming depression, or if not i would need a powerful incentive to migrate to them from the current national monopoly.
 

Mark.J

Administrator
Staff member
ISPreview Team
They aren't number 4 in our Top 10, which is weighted to prevent ISPs with only a few reviews from appearing in that list as it would not be representative.

http://www.ispreview.co.uk/review/top10.php

I'm guessing you mean the Top50, which is un-weighted and a different kettle of fish. Anyway I haven't heard about that ISP having problems and will investigate this further.
 

Mark.J

Administrator
Staff member
ISPreview Team
For the record I did contact the ISP about this and they responded to say that their broadband services were very much still available.
 

ballan07

Member
I'm really surprised by Gruntintunz' post. I am a VERY new customer of this ISP, so really have only their customer service setup to comment about so far!

I contacted them first by 'phone with a general query about their services and availability at my rural home. Their lines were busy, but a message told me I was at position 1 in the queue (a great facility I've only met once before) and was soon in touch with a rep. A week later I decided to transfer to them, so 'phoned again - spoke to the same rep, who remembered me (!) and made the necessary arrangements. Within ten minutes I received an email listing (correctly) my requirements which was followed five days later (including a weekend) by a router and confirmation letter giving also my activation of service date. This date was met and I went live without even noticing any "downtime". Indeed, it was only when I noticed that my internet download speed had increased five-fold that I realised the transfer had been effected!

I've contacted the Phone-Co-op a couple of times since, to confirm a point or two, by both email and 'phone, and had a rapid and satisfactory response each time.

I agree with Mark.J's comments re the listings. I assume they are a small ISP but I chose them because they are the highest-rated company in the Top50 which met my requirements at, I must say, a very competitive price. Assuming that their product is as good as their customer service, then I shall have absolutely no complaints.
 
Last edited:

YellerBelly

Regular Member
Still Worth Considering?

I'm really surprised by Gruntintunz' post. I am a VERY new customer of this ISP, so really have only their customer service setup to comment about so far!

I contacted them first by 'phone with a general query about their services and availability at my rural home. Their lines were busy, but a message told me I was at position 1 in the queue (a great facility I've only met once before) and was soon in touch with a rep. A week later I decided to transfer to them, so 'phoned again - spoke to the same rep, who remembered me (!) and made the necessary arrangements. Within ten minutes I received an email listing (correctly) my requirements which was followed five days later (including a weekend) by a router and confirmation letter giving also my activation of service date. This date was met and I went live without even noticing any "downtime". Indeed, it was only when I noticed that my internet download speed had increased five-fold that I realised the transfer had been effected!

I've contacted the Phone-Co-op a couple of times since, to confirm a point or two, by both email and 'phone, and had a rapid and satisfactory response each time.

I agree with Mark.J's comments re the listings. I assume they are a small ISP but I chose them because they are the highest-rated company in the Top50 which met my requirements at, I must say, a very competitive price. Assuming that their product is as good as their customer service, then I shall have absolutely no complaints.
If you are still with Phone Co-op can you please let me know how they've performed since you signed up with them?

Thanks
YellerBelly
 

kansenji

Top Member
As there have been no recent postings on this particular thread, I thought I'd mention that I have been using The Phone Co-op's Broadband & Telephone package for about 18 months now, without a hitch. I'm thoroughly satisfied with them.

My local exchange went LLU about 6 months ago when Carphone Warehouse (Talk-Talk) set up their equipment there. I am now accessing their LLU service via The Phone Co-op & am very pleased with the much faster download & upload speeds (triple speed downloads & double speed uploads, compared to previously). The changeover was handled expertly by The Phone Co-op & went very smoothly. I am the most content I have ever been with this ISP. I have been very happy in the past with both AAISP & XILO, but I now get just as good a service, but in a relatively inexpensive package. All I could do with now is FIBRE; unfortunately there are not even distant plans in the offing for that yet in this backwater so close to Bristol!
 

kansenji

Top Member
An update: I've been with 'The Co-operative Phone & Broadband' (their new name) for a further five months since my last post (nearly 2 years in total). I'm still getting the same excellent (for Winscombe) LLU service & speeds. The download/upload speeds seem completely unaffected by the time of day/night or weekends; something I didn't find before I moved to the new local LLU provision.
:)
 
I'm still getting the same excellent (for Winscombe) LLU service & speeds.
I'm wondering if that doesn't have something to do with Baroness Dido Harding of Winscombe, who lives there at weekends and is the feisty CEO of TalkTalk - who provide The Phone Co-op with services.....
 
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