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Threatening letters

Lelly56

Member
We cancelled our Aol service last october as we were out of the country for 5 months We have been with them for a lot of years but decided it was time for a change. We are now receiving threatening letters from a debt agency trying to recover the 5 months payments while we were away. We didnt ask for the Mac code when we finished with them as they only last for 30 days and we didnt want a new provider until our return. We have never before had any debt and its very upsetting to think we may end up with a bad credit rating because of it. Has anyone had the same problem and how did you deal with it. Is there an ombudsman i can contact
Thanks
 

crash79

Pro Member
I think it will depend on the method used to cancel the service, particularily AOL, and if you have any sort of proof, such as confirmation of cancellation from the provider.
 

Mark.J

Administrator
Staff member
ISPreview Team
If you cancelled the service and didn't request a MAC then the broadband line tag would have ultimately expired after a couple of weeks post the cancellation date, I believe it's something like that. Typically you should always ask for and retain proof of any service cancellation, if you have this then it should be easy enough to prove.

Failing that you should check to see whether the broadband service is still active with AOL UK, if the line has ceased then you can easily point to the ISPs records as being at fault because the service they claim to be charging for is not being supplied.

Definitely complain to AOL, the ISPA and open an official complaint to the ISPs Ofcom approved ADR complaints handler – CISAS. Keep the Debt Collector informed of your situation and complaint, indeed make sure you phone the debt collectors and have a chat.. do not under any circumstances ignore them.
 
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