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Three 5G broadband issues?

kizza68

Member
Bit of a weird one, since yesterday I have a problem where some of my devices connect to my three 5G fine but others not.

Eg Sky Stream will not connect it just says no connection to internet. No connection on Hisense TV and Tapo camera.

Works fine on laptop and iPhone?? 🤔🤔

On the three 5G admin portal it does say WAN Status Connection down.
 

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Bit of a weird one, since yesterday I have a problem where some of my devices connect to my three 5G fine but others not.

Eg Sky Stream will not connect it just says no connection to internet. No connection on Hisense TV and Tapo camera.

Works fine on laptop and iPhone?? 🤔🤔

On the three 5G admin portal it does say WAN Status Connection down.
 
Hi kizza68,
Have you tried rebooting the Three router to see if the WAN reconnects?

It might also be a DNS issue in the router.
Most routers forward DNS requests to the ISP (Three in this case).

Ipads and some browsers implement secure (encrypted) DNS and bypass the routers DNS forwarding.

That could explain the variation between the devices.
 
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