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Three 5G Home broadband stability

noway103

Casual Member
Hello,

I'd love to hear what's everybody's experience with Three's 5G home broadband?

I've had it for a while so far and it's generally good (except the mandatory weekly reset when it drops to 4G), BUT I often struggle with videocalls (Zoom, Messenger) often being unstable and/or with low quality). Is there a solution to increase stability/reliability of the connecting?

Here's what I'm getting in terms of speeds and signals, any advice on how good/bad that is?

PING ms: 14
DOWNLOAD Mbps: 226.84
UPLOAD Mbps: 13.09

1612786437190.png
1612786421081.png


Also, how do I find the 5G cell? I'm using a Panorama 5G external antenna but not sure which direction is the best.

Thanks!
 

Lucian

ULTIMATE Member
You could turn around the antenna (and wait a bit) and check the rsrq etc while doing it, see if they get any better. See attached for a reference.
 

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noway103

Casual Member
Those are 4G metric ranges though, so not particularly useful if tuning for 5G is the aim.

@noway103 what is the device you're using?
It’s a Three Huawei 5G CPE Pro modem. Yes indeed the 4G connection is aweful when it drops to that, but I thought it was just the saturated network. Any advice?
 

GavinAshford

ULTIMATE Member
Have you tried positioning the router in a window facing the mast where you get your 4G connection from (seems to be at Ballfield Estate)?

From the stats you shared, it shows you're connected to Band 1 as the 4G primary connection - the primary connection is used for upload.
With Three, their B1 gives a maximum throughput of 25Mbps (shared with everyone), that you're seeing 13Mbps of that is pretty good. Band 1 is also Three's highest frequency 4G band. B3 has more theoretical capacity, and is a bit lower frequency so usually penetrates obstacles (buildings) better.

As for your original question, it's not possible to identify 5G cells/masts from the IDs yet - that will only be possible when stand-alone 5G is enabled. The only current way is to go and look at the 3 masts and see if they have 5G antennas on them.

Out of interest, have you tried other video call software (facetime/duo/etc) the issues you describe could just be with those services due to load on their servers.
 

noway103

Casual Member
Have you tried positioning the router in a window facing the mast where you get your 4G connection from (seems to be at Ballfield Estate)?

From the stats you shared, it shows you're connected to Band 1 as the 4G primary connection - the primary connection is used for upload.
With Three, their B1 gives a maximum throughput of 25Mbps (shared with everyone), that you're seeing 13Mbps of that is pretty good. Band 1 is also Three's highest frequency 4G band. B3 has more theoretical capacity, and is a bit lower frequency so usually penetrates obstacles (buildings) better.

As for your original question, it's not possible to identify 5G cells/masts from the IDs yet - that will only be possible when stand-alone 5G is enabled. The only current way is to go and look at the 3 masts and see if they have 5G antennas on them.

Out of interest, have you tried other video call software (facetime/duo/etc) the issues you describe could just be with those services due to load on their servers.
Thank you that's really useful to know. Yes, the router is on a window in that direction, but I'm not sure if maybe the antenna on the modem are pointing the wrong direction?

Indeed for the 5G, I'm not able to know as there are two masts not far (including the one from Ballfield Estate) but I don't know which one I'm connected to.

I'm wondering then if I should try another provider and see if I get better strength and signal? Is there any operator that offers full standalone 5G yet?
 

GavinAshford

ULTIMATE Member
The 5G could be coming from a different mast compared to the 4G connection. Looking at them is the only way of telling if there is 5G installed, and even then if there are a number in the area it might not be obvious which is 'yours'.

No UK providers have stand alone yet.
 
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