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THREE 5G router ZTE MC801A dropping

Joujou

Casual Member
Hello,
i have recently joined Three and I’m noticing that my internet keeps dropping specifically on my security cams connected via Lan and the wifi extender, occasionally on the TV.
I’m not really sure if it drops on other devices or not but because I monitor the cams , I noticed they keep dropping offline.
What could be causing the problem? Is it the router? Or the network itself?
Or os it something that can be fixed with settings?
Any help is very much appreciated
 
Hello,
i have recently joined Three and I’m noticing that my internet keeps dropping specifically on my security cams connected via Lan and the wifi extender, occasionally on the TV.
I’m not really sure if it drops on other devices or not but because I monitor the cams , I noticed they keep dropping offline.
What could be causing the problem? Is it the router? Or the network itself?
Or os it something that can be fixed with settings?
Any help is very much appreciated
The first thing to check is whether the router's internet connection remains up and working when the cams lose their connection. For example, you could have a laptop or monitoring software continuously ping a public endpoint to see if the ping fails at the same time the cams lose connection.
 
tough to tell, is this over WiFi ? if yes, can you try with a cable and see if that resolves it? Not that this is a solution but it would help to narrow it down a little bit. Anything useful in the logs ? What firmware is it on ?

I've seen someone mention something similar here
 
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The first thing to check is whether the router's internet connection remains up and working when the cams lose their connection. For example, you could have a laptop or monitoring software continuously ping a public endpoint to see if the ping fails at the same time the cams lose connection.
That's a great idea, I can try that. Any suggestions on a way to ping on a tablet?
 
tough to tell, is this over WiFi ? if yes, can you try with a cable and see if that resolves it? Not that this is a solution but it would help to narrow it down a little bit. Anything useful in the logs ? What firmware is it on ?

I've seen someone mention something similar here
No, that's over LAN. I'm connecting thecam's hub by LAN to the Three 5g router
 
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So I ping 8.8.8.8 continuously while monitoring the cams hub. The hub lost internet but the ping was still working with no issues.
 
tough to tell, is this over WiFi ? if yes, can you try with a cable and see if that resolves it? Not that this is a solution but it would help to narrow it down a little bit. Anything useful in the logs ? What firmware is it on ?

I've seen someone mention something similar here
How can I pull the logs ? Its on b12
 
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Can anyone please recommend a wifi extender or repeater that’s compatible with The ZTE MC801A?
My current extender Netgear AC1750 keeps disconnecting n going offline.
I think it got something to do with the 5g? Because with my previous fiber it never disconnected
 
Can anyone please recommend a wifi extender or repeater that’s compatible with The ZTE MC801A?
My current extender Netgear AC1750 keeps disconnecting n going offline.
I think it got something to do with the 5g? Because with my previous fiber it never disconnected
Asus mesh system
 
Im looking at either Amazon Eero 6 or asus mini AX1800 Whole-Home Mesh WiFi 6 System, what’s your recommendation please
 
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Can anyone please recommend a wifi extender or repeater that’s compatible with The ZTE MC801A?
My current extender Netgear AC1750 keeps disconnecting n going offline.
I think it got something to do with the 5g? Because with my previous fiber it never disconnected
Is the Netgear AC1750 in extender mode or access point mode?

Has it been tried in access point mode?

By 5g, do you mean mobile 5G NR, or WiFi 5.0GHz radio?

I'm not sure I follow the logic where you suspect the problem is with item X and then you propose to replace known-good item Y.
 
Is the Netgear AC1750 in extender mode or access point mode?

Has it been tried in access point mode?

By 5g, do you mean mobile 5G NR, or WiFi 5.0GHz radio?

I'm not sure I follow the logic where you suspect the problem is with item X and then you propose to replace known-good item Y.
I mean mobile 5G. The broadband 5G by Three.
I need to change Y because I’m now committed with a contract with X. The wifi from X is alright. Except when it’s connected via the extender that’s when it drops
 
I mean mobile 5G. The broadband 5G by Three.
I need to change Y because I’m now committed with a contract with X. The wifi from X is alright. Except when it’s connected via the extender that’s when it drops
The nature of your WAN connection, whether mobile broadband or wired broadband shouldn't impact connection drops made via the extender especially if you've checked that the internet connection remains up.

The weakest link is often the WiFi hop between the main router and the extender which you've said is fine. This hop could be eliminated by a cable putting the Netgear in access mode but the distance could be too great.

Could you reposition the mobile router temporarily for debugging purposes just to see if you get drops taking the extender out of the picture?

Easiest is to swap the positions of the two devices, if possible.
 
The nature of your WAN connection, whether mobile broadband or wired broadband shouldn't impact connection drops made via the extender especially if you've checked that the internet connection remains up.

The weakest link is often the WiFi hop between the main router and the extender which you've said is fine. This hop could be eliminated by a cable putting the Netgear in access mode but the distance could be too great.

Could you reposition the mobile router temporarily for debugging purposes just to see if you get drops taking the extender out of the picture?

Easiest is to swap the positions of the two devices, if possible.
I have actually tried that, didn’t make any difference.
That’s why Im considering mesh system. Hoping it would solve the problem
 
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