TJ5566
Member
Hi all,
A bit of a technophobe here, but please bear with me.
I have both a Three mobile contract and Three Wireless Home Broadband box.
The home broadband has been terrible for weeks - slow, dropping out and sometimes no internet at all for up to 48 hours.
What I don't understand is that internet works fine on my phone. Why would one work but not the other? Both the phone and the home broadband box contain a Three SIM. Surely they don't use different masts?
Three customer service has been appalling. The only way I can reliably use the internet is to tether my devices to my phone. This rapidly wipes out all my data - which Three charge me for, even though it's due to their home broadband not working!
They outright refuse to send an engineer round, never call back when they promise to, frequently hang up on me etc etc.
If they could just make their broadband SIM work like their mobile SIM then there would be no problem.
Any advice would be greatly appreciated.
Thanks
A bit of a technophobe here, but please bear with me.
I have both a Three mobile contract and Three Wireless Home Broadband box.
The home broadband has been terrible for weeks - slow, dropping out and sometimes no internet at all for up to 48 hours.
What I don't understand is that internet works fine on my phone. Why would one work but not the other? Both the phone and the home broadband box contain a Three SIM. Surely they don't use different masts?
Three customer service has been appalling. The only way I can reliably use the internet is to tether my devices to my phone. This rapidly wipes out all my data - which Three charge me for, even though it's due to their home broadband not working!
They outright refuse to send an engineer round, never call back when they promise to, frequently hang up on me etc etc.
If they could just make their broadband SIM work like their mobile SIM then there would be no problem.
Any advice would be greatly appreciated.
Thanks