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Three - lied to on two occasions

ps2mint

Regular Member
Hi all,

Just after some advice.

I took out a 3 SIM only deal at the beginning of September.

I wanted to change the Direct Debit payment date - I thought this would be a simple thing to do.

Spoke to Live Chat - they said it had been actioned and have the transcript to prove this.

Payment date remained the same.

Phone up 3 - spoke to someone who claimed they had changed the payment date.

Guess what, after trying on two occasions this payment date still hasn’t been moved.

I’ve opened a formal complaint with 3 as I feel it is unacceptable to be lied to on two occasions.

I ideally wish to leave as I don’t think this is acceptable customer service. Is this likely considering I signed up to a 12 month contract?

Advice much appreciated.

Thank you
 
No - This isnt a reason they will cancel your contract
Raise a formal complaint via the correct process and persist - Get the right people to deal with it
 
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