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Three mast - 3G but no 4G

Yeah I looked for planning applications too (I live not far down the A30, in Blackwater, so am somewhat familiar with the roads), but couldn't find anything either. If this 5xxxx eNB isn't a new monopole then it'll be the first I'm aware of that isn't.
 
I took a walk today and am now sure the mast is the one on the fire station on the A30. Signals are strong in that vicinity. I put a question out on facebook for the local residents and had more than 6 disgruntled Three users come back to me within the hour. All had no internet data on 4G when in the local area only.
 
Hah, I also got intrigued and have a drive over there at lunchtime and came to the same conclusion. Take a look at cellmapper at that site now. Pretty conclusive from the sector polygons.

I went with my Pixel 2 XL (non-VoLTE) and a Three (MNO) data reward SIM (not Smarty MVNO) and I also experienced the same issue with 4G connecting but getting no data throughput. Unfortunately I was unable to stay too long enough to swap my SIM over to my pixel 5 to see if it was indeed an issue just for non-VoLTE devices or not, but it does indicate that the issue isn't a Smarty issue.

I did also not see any 5G antennas mounted as I drove past, I don't suppose you happen to grab a photo of the antennas?
 
Fire Station-s.webp

Fire station A30
This appears to be the location of the EE eNB 29082 as well
See https://www.facebook.com/groups/odcog - more than half a dozen Three, Smarty, IdMobile users with the same issue - responding within an hour of my question.
 
Yeah. It's definitely a shared site. It was EE only until sometime in Q4 2021 when Three joined but sounds like it didn't get enabled for Three until sometime in Jan when you started getting issues most likely because this is now your closest/strongest signal site, over powering whichever you used to be connected to.
 
Repeated reports to Smarty have failed to resolve the issue - the Three network is not doing 4G data at this location.

I wonder how to bring this to the attention of Three
 
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I got fed up with approaching Three via customer services. So I went to the top - to the CEO.
Some action at last... a couple of emails exchanged and then this morning (Feb 17 at 07:30) the offending mast was down and I was connecting to other nearby masts; with poor signal strength. By 9:30 the offending mast was back operational and passing 4G data!! Let's wait and see if it remains OK, but (at last) this saga might be in the final chapter.
 
At midnight on last Friday I noticed the offenting Three mast was not passing 4G data again. Saturday AM same same... Reported to Smarty.
On Monday morning (Feb 21) the Three eNB 50163 was down and later in the morning I noted that the EE eNB 29082, which is co-located, is also down.
 
Feb 24 – 15:204G is working again
Local users are pleased to have their Three service restored.
Up all day Friday and over the weekend.... looking good!
 
eNB 50163 4G Not Working Again
Feb 27 – 23:15
– I have just noticed it’s NOT working again… ho hum….
Feb 28 – 09:004G is not working on Three eNB 50163 – 3G and voice OK
 
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Nearly three weeks later and is still no 4G data.
I'm advised that Three engineers will be out later this week to resolve the issue... We'll see...
 
Finally, ThreeUK has been out to work on the mast and have restored 4G data. Everything is working normally. This fault was reported by me on Jan 16 and it has taken until now to resolve it. Let's hope it stays fixed.
 
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