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Three Outdoor hub Y5-210MU Issue

TAH6

Member
Hi. I've posted this on the Three support forum, but its more likely i'll get a reply here from someone knowledgeable and able to help.


I recently got the Three 5g broadband outdoor hub. Initial installation and set up was pretty fast and easy.
Today at lunchtime my internet stopped and i also couldn't connect to the eero device. I tried a couple of restarts but no joy.

The 5g GreenPacket Y5-210MU just has a blue light on and no 4g/5g lights. and the signal indictor just says "on" instead of displaying a number between 0-100.
The eero device pulses white for a while, then turns red.

I'm able to connect to the Y5 via ethernet and checking the settings via admin profile everything appears fine in terms of settings, but no signal.
I tried switching the APN from 3internet to three.co.uk but same outcome.

The Y5 doesn't appear to be receiving signal at all.
I was also able to access my text messages via that admin page previously, but now it displays an empty inbox.

I've taken the sim card out and put in a mobile device and it gets both 4/5g signal and i started getting push notifications and could browse the internet.
I've it back into to the Y5 hub and it appears dead.

Anyone got any idea what's happening or how to fix this?

Thanks in advance.
 

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