RajSandhu2k
ULTIMATE Member
An update - customer came back and wanted to switch over. Basically, he wanted to be "looked after". We managed to get his PAC through live chat even with the incorrect DOB (according to him, it must've been a mistake from Carphone Warehouse when he bought the plan).
I signed him up, gave him an extra discounted deal and now he's a happy guy with a new phone that's fully set up. I told him to come back with the Nokia so I can give him his £30 back as a change of mind return.
He said his relative nearly knocked his door down with not being able to reach him and all. His nephew popped in to the store and was grateful after I explained everything to him. It makes me wonder if the MVNOs follow the same precautions as their parent networks when it comes to the 3G switch off.
I signed him up, gave him an extra discounted deal and now he's a happy guy with a new phone that's fully set up. I told him to come back with the Nokia so I can give him his £30 back as a change of mind return.
He said his relative nearly knocked his door down with not being able to reach him and all. His nephew popped in to the store and was grateful after I explained everything to him. It makes me wonder if the MVNOs follow the same precautions as their parent networks when it comes to the 3G switch off.























