<MaRKio>
Guest
I joined Worldonline AKA tiscali about 5 months back.
They billed me for my 1st month 2 months after i had being using there service.
The service was reliable and good until they decided to change to a two-hour cut off and take other isps customers.
I read there forums and website to no luck why they had done this.
Lineone customers get a 3hr cut off and tiscali ones get a 2hr cut of or whenever they fel like it.
Me and my friends found to amasment the 2hr cut offs because we suddenly oen morning were cut off and then again and again.
but without an email or anything to say why! what had changed.
i emailed Tiscali UK customer services 4 times, which they deny they ever received.
Eventually because i was not happy with there services at all i wrote to OFTEL and they forwarded my complaint to Tiscali UK Head office.
after 6 weeks and 2 emails to OFTEL about getting no response from tiscali i recieved a letter.
Tiscali said that the information i wanted was i there FAQ's and of course they would have been there. but by this time it was too late as OFTEL informed me they would be taking things further if i didn't get a response by the 15th of November on the 21st i got the letter.
It was a print out of the FAQ on the website useless and unhelpful.
in the end i got 3 letters strange though that 1 was from Worldonline a tiscali company about my OFTEL complaint saying they weren't obligated to answer my question wven though i complained about tiscali and there was no need for this letter. and 2 off tiscali.
Tiscali make it so they can change the T&C when they fell like it and my last letter included this
our T&C states that we may introduce a 2hr or any other type of cut off without the need to inform our customers. but surely its good business practice to inform your customers when yuo change the terms and conditions ? i always got a email from BTinternet when they did.
My advice never use tiscali. i am still using the services because there isn't much else available to me.
A dissapointed customer.
They billed me for my 1st month 2 months after i had being using there service.
The service was reliable and good until they decided to change to a two-hour cut off and take other isps customers.
I read there forums and website to no luck why they had done this.
Lineone customers get a 3hr cut off and tiscali ones get a 2hr cut of or whenever they fel like it.
Me and my friends found to amasment the 2hr cut offs because we suddenly oen morning were cut off and then again and again.
but without an email or anything to say why! what had changed.
i emailed Tiscali UK customer services 4 times, which they deny they ever received.
Eventually because i was not happy with there services at all i wrote to OFTEL and they forwarded my complaint to Tiscali UK Head office.
after 6 weeks and 2 emails to OFTEL about getting no response from tiscali i recieved a letter.
Tiscali said that the information i wanted was i there FAQ's and of course they would have been there. but by this time it was too late as OFTEL informed me they would be taking things further if i didn't get a response by the 15th of November on the 21st i got the letter.
It was a print out of the FAQ on the website useless and unhelpful.
in the end i got 3 letters strange though that 1 was from Worldonline a tiscali company about my OFTEL complaint saying they weren't obligated to answer my question wven though i complained about tiscali and there was no need for this letter. and 2 off tiscali.
Tiscali make it so they can change the T&C when they fell like it and my last letter included this
our T&C states that we may introduce a 2hr or any other type of cut off without the need to inform our customers. but surely its good business practice to inform your customers when yuo change the terms and conditions ? i always got a email from BTinternet when they did.
My advice never use tiscali. i am still using the services because there isn't much else available to me.
A dissapointed customer.