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Tiscali are a Disgrace

The following is the text of an email that I have just sent to Tiscali following their demand for a payment that is not due. These people sent a letter to my aging parents demanding this money which has put them in an unnecessarily stressful situation.

"I am contacting you about a broadband account that my parents had with you for which I was paying the bill. At the beginning of October 2007 my parents contacted you to say that they wished to cancel their broadband account and you asked them to leave the direct debit open so that any outstanding amounts could be collected. They contacted me and I left the direct debit instruction in place until 14th November 2007. On the 7th of November 2007 you collected a final payment of £14.99 for the service.

Recently my parents have received a demand from yourselves for another payment of £14.99, which they do not owe since the service was terminated in October 2007 before you took your final payment.

Your reference number for this account is xxxxxxxxxxxxxxxx and the line that was broadband enabled is xxxxxxxxxxxxx. This latest bill has been sent to Mr xxxxxxxxxxxxx.

I want you to do two things:

1. Send me an email on edward@xxxxxxxxx.co.uk, stating that this account is closed and that no money is owing.

2. Send a letter of apology to my parents stating that your demand for £14.99 was sent out in error.

It is no wonder that your company has, according to ispreview.co.uk, the worst record and attracts the most complaints of any UK ISP."


Please let me know if you think I am being unreasonable.
 
Factual, polite and you are clear (and IMO realistic) about what you want. Seems like a fair request to me.

Please update this thread with any updates - it would be interesting to see what happens.

Being a bit of a cynic, I'd put money on another demand arriving, but I hope I'm proved wrong.

Andy
 
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Yes, you are being very unreasonable if you expect Tiscrapi to act in a proper business like manner towards a customer:mad:
 
Please don't say these things about Tiscali as they have now bought Pipex who have been great over a long number of years.

Would you prefer them to lie to you if you need an isight into Tiscali then look at the forums for them and the complaints.

Complaints

Tiscali forums

Also a word of warning from end of Feb the tech support that pipex had supplied wil move to Tiscali and I have heard they are training people from a call center in the phillipines.
 
l hope they are training them in the use of "proper english"
 
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:D sorry timeless they use american english that is what they had been taught according to one person training them seems tiscali just asked if they speak english not was it uk english.
 
[sarcasm]...that makes me feel oh so much better[/sarcasm]
 
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