fill_d
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I have just escaped from a supposed 2meg broadband service with these charlatons. My point is this-
-My service was awful- low as 150kbps in the evening.
-I reported fault and rang so many times I've lost count.
-They ignored me when I told them BT said it is their issue
I have now switched to Zen and guess what - 1800kbps all the time!
My question is - they clearly knew all along what was causing my problem and it is that they do not buy enough bandwidth (or whatever!) from BT wholesale to support the numbers of customers. They knew full well when I joined that they could not provide the service I was signing up for but didn't tell me. They could have identified the real reason right at my first complaint but chose not to. It is clear to me that there is a deliberate policy by this company to conceal facts and to keep customers hanging on with lies about problems being looked into - I actually had 7 promises of a return call and didn't recieve a single one! Surely this company should not be allowed to operate like this! They should be forced to advertise that they are cheap because their service is very unreliable and the 2meg speed is a theoretical max that their limited infrastructure is highly unlikely to ever achieve!
-My service was awful- low as 150kbps in the evening.
-I reported fault and rang so many times I've lost count.
-They ignored me when I told them BT said it is their issue
I have now switched to Zen and guess what - 1800kbps all the time!
My question is - they clearly knew all along what was causing my problem and it is that they do not buy enough bandwidth (or whatever!) from BT wholesale to support the numbers of customers. They knew full well when I joined that they could not provide the service I was signing up for but didn't tell me. They could have identified the real reason right at my first complaint but chose not to. It is clear to me that there is a deliberate policy by this company to conceal facts and to keep customers hanging on with lies about problems being looked into - I actually had 7 promises of a return call and didn't recieve a single one! Surely this company should not be allowed to operate like this! They should be forced to advertise that they are cheap because their service is very unreliable and the 2meg speed is a theoretical max that their limited infrastructure is highly unlikely to ever achieve!























