scantime
0
I use Tiscali for my broadband service, which I run my online business.
On Tuesday the broadband went donw, I checked our hardware and eventually contacted BT for any line problems, they replaied there was none. I then contacted Tiscali who said BT were working in my area and the problem would be corrected in 48hrs.
The next day I rang Tiscali for an update and they said their engineers were woking on the problem and it would take 48hrs, I mentioned they said that yesterday, but the chap in India could not help, he was programmed to say 48Hrs.
Thursday I rang again and they said they had escalated my case and it would be fixed end of Friday.
I rang Friday just to check and the automated answering service said all lines busy please call again and hung me up.
Today their connection still does not work, and telephone assistance still hangs you up.
Tiscali service is rubbish, I am looking elsewhere as I cannot have an ISP that is unreliable. If you need serious internet access for work or other, there are several other ISP that need carefull consideration. They may be the cheapest - but you get what you pay for a third rate service.
Dave
On Tuesday the broadband went donw, I checked our hardware and eventually contacted BT for any line problems, they replaied there was none. I then contacted Tiscali who said BT were working in my area and the problem would be corrected in 48hrs.
The next day I rang Tiscali for an update and they said their engineers were woking on the problem and it would take 48hrs, I mentioned they said that yesterday, but the chap in India could not help, he was programmed to say 48Hrs.
Thursday I rang again and they said they had escalated my case and it would be fixed end of Friday.
I rang Friday just to check and the automated answering service said all lines busy please call again and hung me up.
Today their connection still does not work, and telephone assistance still hangs you up.
Tiscali service is rubbish, I am looking elsewhere as I cannot have an ISP that is unreliable. If you need serious internet access for work or other, there are several other ISP that need carefull consideration. They may be the cheapest - but you get what you pay for a third rate service.
Dave























