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Tiscali bad service

I use Tiscali for my broadband service, which I run my online business.

On Tuesday the broadband went donw, I checked our hardware and eventually contacted BT for any line problems, they replaied there was none. I then contacted Tiscali who said BT were working in my area and the problem would be corrected in 48hrs.

The next day I rang Tiscali for an update and they said their engineers were woking on the problem and it would take 48hrs, I mentioned they said that yesterday, but the chap in India could not help, he was programmed to say 48Hrs.

Thursday I rang again and they said they had escalated my case and it would be fixed end of Friday.

I rang Friday just to check and the automated answering service said all lines busy please call again and hung me up.

Today their connection still does not work, and telephone assistance still hangs you up.

Tiscali service is rubbish, I am looking elsewhere as I cannot have an ISP that is unreliable. If you need serious internet access for work or other, there are several other ISP that need carefull consideration. They may be the cheapest - but you get what you pay for a third rate service.

:mad:
Dave
 
I have experienced the same bad service, one day i was on the phone to one of there call centres in 'Asia'? For over 4 hours. I could barely understand a word they were saying (Went through 3 different people), and whats worse is they didnt even understand my problem. I'm paying for there 2MBPS package, and i rarely get over 800kbps upstream.

I wouldnt reccommend Tiscali to ANYONE.
 
Geo, unless you are on an SDL rather than ASDL service you wont get 2mbps upload, 2MBPS ADSL means 2mbps DOWN not up.
Also remember that the 2 MBPS is the maximum capable, other people sharing your connection are also using that 2meg so you will rarely get anywhere near all of it.
 
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