My Tiscali broadband has been offline since Sunday, its now Thursday evenning. Despite numerous emails and phone calls to thier tech support centre they seem unwilling or uniterested in solving my problem.
I have even given them all the info in an email and suggested what action they should take.
Basically there is no ADSL siganal at all. The DSL light on my router does not come on. I bought a brand new router and it has the same problem.
Phoned BT manged to speak to an engineer. I have a good phone line. Now the line goes through Tisacali owned equipment at the local exchange and the DSL carrier is added by this equipment. I am not allowed to ask BT to check it. It has to come from the service provider.
So back to Tiscali tech support again. You have to go through this procedure where they try and diagnose your router and PC settings. They cannot seem to deal with the fact that its a brand new router out of the box (of the exact same type that was working previously up until Sunday night) both equipments have no DSL light. No DSL light means there is no ADSL carrier irrespective of what software settings you might have.
They say diagnostics (run from India) indicates the line is OK and my equipment must be at fault
(right thats the old one and the brand new is it ?).
I even tried escalating the problem to customer care at Tiscali. They just wrote back and said it had been dealt with. Really ? Thats why I still have no DSL signal and no broadband.
I have threatened to cancel my subscription but I think I will let it run a while and keep pestering them until they finally agree to check their equipment. Lets see how long it take me to persuade them.
Frustrated Tiscalli broadband customer
Kevin
I have even given them all the info in an email and suggested what action they should take.
Basically there is no ADSL siganal at all. The DSL light on my router does not come on. I bought a brand new router and it has the same problem.
Phoned BT manged to speak to an engineer. I have a good phone line. Now the line goes through Tisacali owned equipment at the local exchange and the DSL carrier is added by this equipment. I am not allowed to ask BT to check it. It has to come from the service provider.
So back to Tiscali tech support again. You have to go through this procedure where they try and diagnose your router and PC settings. They cannot seem to deal with the fact that its a brand new router out of the box (of the exact same type that was working previously up until Sunday night) both equipments have no DSL light. No DSL light means there is no ADSL carrier irrespective of what software settings you might have.
They say diagnostics (run from India) indicates the line is OK and my equipment must be at fault
(right thats the old one and the brand new is it ?).
I even tried escalating the problem to customer care at Tiscali. They just wrote back and said it had been dealt with. Really ? Thats why I still have no DSL signal and no broadband.
I have threatened to cancel my subscription but I think I will let it run a while and keep pestering them until they finally agree to check their equipment. Lets see how long it take me to persuade them.
Frustrated Tiscalli broadband customer
Kevin























