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tiscali broadband

hi i need serious advice on how i can cancel my tiscali braodband 256kbps connection even though i am binded to a one year contract. Buti am not being provided the service they should provide of 256 speed rate. i had this connection from october and then problems with line speed began to occur from 17th november 2003, its now 4th january 2004 and the speed is still slow, i get less then 50% of the speed i should be getting after 3pm and the reasons they give are that they are upgrading servers for more than a month. i have phoned more than 15 times and have sent emails and they dont provide me with any positive feedback but refer me to other departments. I am sick and tired of this ongoing unsolved problem and need advice on what i can do to resolve this.

thank you
 
I am not sure if this link will help I was only given it last night and havent really had time to read the site.

If Tiscali are in the cisas then they might be able to help. http://www.arbitrators.org/cisas/

Good luck
 
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You may have been capped for over usage. If you have, I would like like to hear from you as evidence is being gathered by my local trading standards department with a view to prosecution under UK consumer law.
If not, issue a complaint to the ISPA. Tiscali are definitely members of this organisation and the ISPA are well used to complaints regarding this "ISP".
 
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