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Tiscali Connection Problems

If anyone has a problem connecting to webpages and uses Tiscali as their ISP, this may help.

The reason is that Tiscali has Internet Access Servers in Milton Keynes that has an internetwork of DNS servers. These DNS servers are connected worldwide with other DNS servers. The webmasters have updated their DNS address, however this has not been updated with Tiscali's MK DNS servers. So when you type the desired website, their network of DNS servers is not able to resolve the query and consequently does not resolve the IP address. This gives a blank page or an error that 'page cannot be found' or 'DNS error'.

You need to manually configure the DNS settings on your computer, so that website servers can be reached:

1. Double click the icon which will have two computers overlapping each other on the right hand side bottom of your computer screen.
2. Click Properties.
3. Click the Networking Tab.
4. Highlight the Internet Protocol and click Properties.
5. Choose 'Use the following DNS ServerAddress' and enter the following

Preferred: 212.74.112.66
Alternate: 212.74.112.67

6. Click OK -> OK and close the status window.
7. Disconnect from Internet and reconnect again OR restart the computer.

Alternatively, login to your router and under the basic settings change the Domain Name Server (DNS) Address.

I hope this helps someone as it was a week before I found out about the problem.

Don't bother calling the Tiscali helpline it is a waste of time, email them for help and you may get a better responce.
 
Agrred - the helpline is a disaster and they know nothing. I have been without broadband for 7 weeks and they have failed to fix it.
 
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