I realise (now) that I am just one of many with Tiscali problems, but at the risk of boring you I thought I should add my complaint to the list anyway - I need the therapy!
Tiscali supplied me with broadband for about 6 months. Then a technical fault at my exchange occurred, which BT assured me was with a piece of Tiscali equipment. BT 'temporarily' put me on an old-style non-ADSL phone line - therefore, no broadband. BT told me that Tiscali needed to contact BT wholesale to order new equipment for the exchange and get me back up and running again. Tiscali have repeatedly refused to take responsibility for getting the issue fixed.
I have been going round in circles with Tiscali support/customer service/Indian call centres trying to get the situation resolved but to no avail. I have never experienced anything so maddening and frustrating in my life. Tiscali obviously have no interest whatsoever in trying to reconnect me. I have been left sitting ‘on hold’ on expensive phone numbers for hours, and passed from one department to another, and eventually just told to ‘cancel my account’. To add insult to injury every time I have tried to phone the cancellation department I am told they are too busy to speak to me and have been cut off! I eventually cancelled my direct debit with my bank, and surprise surprise within 24 hours got an abrupt letter saying that I should un-cancel it or risk the wrath of the debt collectors!!
Out of desperation I spoke to OfCOM who confirmed that it was indeed Tiscali’s responsibility to liaise with BT to resolve technical problems of this nature.
I have finally ‘been allowed’ to cancel the account (as I have had 28 days of no internet service), and have been told that my line should be clear in 10-15 days and that all outstanding balances will be cleared. I am just hoping that I don’t face the debt collector problems that other people seem to have had.
Once I am finally free of the nightmare that is Tiscali I'm hopefully going to sign up with Firefly. In future, I'll check forums such as this before signing anything!!
Fingers crossed.
Sarah
Tiscali supplied me with broadband for about 6 months. Then a technical fault at my exchange occurred, which BT assured me was with a piece of Tiscali equipment. BT 'temporarily' put me on an old-style non-ADSL phone line - therefore, no broadband. BT told me that Tiscali needed to contact BT wholesale to order new equipment for the exchange and get me back up and running again. Tiscali have repeatedly refused to take responsibility for getting the issue fixed.
I have been going round in circles with Tiscali support/customer service/Indian call centres trying to get the situation resolved but to no avail. I have never experienced anything so maddening and frustrating in my life. Tiscali obviously have no interest whatsoever in trying to reconnect me. I have been left sitting ‘on hold’ on expensive phone numbers for hours, and passed from one department to another, and eventually just told to ‘cancel my account’. To add insult to injury every time I have tried to phone the cancellation department I am told they are too busy to speak to me and have been cut off! I eventually cancelled my direct debit with my bank, and surprise surprise within 24 hours got an abrupt letter saying that I should un-cancel it or risk the wrath of the debt collectors!!
Out of desperation I spoke to OfCOM who confirmed that it was indeed Tiscali’s responsibility to liaise with BT to resolve technical problems of this nature.
I have finally ‘been allowed’ to cancel the account (as I have had 28 days of no internet service), and have been told that my line should be clear in 10-15 days and that all outstanding balances will be cleared. I am just hoping that I don’t face the debt collector problems that other people seem to have had.
Once I am finally free of the nightmare that is Tiscali I'm hopefully going to sign up with Firefly. In future, I'll check forums such as this before signing anything!!
Fingers crossed.
Sarah























