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Tiscali Hellllllllllllllp

Hi I hope that someone can provide some help. I made a big big mistake and left Tesco to join Tiscali, I got my MAC from Tesco and signed up on-line to Tiscali. I was sent all the documents (i.e. connection date username password etc) through the post. My broadband was supposed to migrate on the 2/10/06. Supprise supprise this didn't happen so I contacted Tiscali (Technical support) they said there was a problem with my line and it would be sorted in 2-3 days. Fine I thought......4 days later still no broadband, but now my Tesco connection was turned off so I thought anyday now I'll be connected. After another 3 days still nothing so I called Tiscali again and was told the same (there is a fault with my line and exchange now). So I contacted BT faults to find out what the problem is/was. BT say there is nothing wrong with the exchange or line try BT wholesale. I conctacted BT wholesale who told me the same nothing worng but there is an order in progress from Tiscali. I re-contacted Tiscali told them what was happeneing with BT and was told I'd be called back later that day....................No one called so fed up with the non existant customer service and connection I called again and cancelled my order.
.........The chap I spoke to said he had cencelled my order and I would be able to go with any one else almost immediately. After 2 days I tried to sign up with AOL and was told I needed a MAC code. So I contacted Tiscali who told me I didn't as I didn't have broadband with them. AOL maintain that I need a MAC code. Again fed up I contacted BT wholesale who told me Tiscali STILL have an order on my line, I recontacted Tiscali who say that they cancelled the order on the 23/10/06. Checked with BT wholesale who say still have an order with Tiscali (still not cancelled) they advised I contact OFCOM. Did that they say there is nothing they can do for individuals but would try and send an email. They did this and asked Tiscali to contact me directly. I have not had any contact from Tiscali and Ofcom say there is nothing more they can do.:crap:

What do I do now I want another provider but am stuck with no service from Tiscali (and unable it seems to move away from them even though I was never connected to them!!!)

Help please someone

P.S. sorry about the long long post

:mad: :crap: :mad:
 
Is there any way of giving the MAC you got from Tesco directly to AOL?

Would that work?
Can't hurt to try......
 
If you like I can give you an email address of someone at BT who might be able to help you since technically you have no ISP. If you want it PM me.
 
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you could try the BT tags team on 0800 169 0934, they will be able to tell you who has a marker on the line and may be able to help you by removing it.

Best of luck
 
I tried them already they say because there is an open order on my line they cannot remove it. The order has to be cancelled by Tiscali who say they have cancelled it. What I cannot get through to the call centre staff is that they have cancelled it on their system not on BT's Eco system. I wish I knew someone who worked for Tiscali so they could cancel it (my order) on Eco.
 
Welcome to the club.

I've been with tiscali for more than a year when I wanted to switch and asked for a Mac I had the same answer that anybody else would have: 'I was told it could not provide me with one and that I would have to cancel my service and then wait 10 to 15 days before signing up with my new provider." you can read more here http://business.timesonline.co.uk/article/0,,31089-2320002,00.html

Since I work from home I had to sign up with AOL DIAL UP so I can goonline anytime I can't get connected with tiscali !!!

Please let me know if anybody out there got his MAC from tiscali.
 
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I'm not sure how much of a help this would be but a friend of mine suggested I contact Watchdog on the BBC (I've sent them an e-mail of my problem), who knows if enough people were to complain about Tiscali to them maybe they might use the Name and Shame tactic to get things resolved!
 
steps to take when u have problem with Tiscali

1. as soon as you have a problem get it down in writing either letter or e-mail.

2. go to http://www.ispa.org.uk/complaints/ and submit complaint. A Tiscali contact will contact you ASAP.

3. Keep a proper record of all contact you have with Tiscali from day one of problem.

4. See if the Tiscali contact can resolve your problem.

5. If not then ask for a deadlock code and then submit complaint to http://www.arbitrators.org/cisas/index.asp

6. you can only complain to cisas if the problem has lasted 12 weeks and require written proof that you raised the issue 12 weeks prior.
 
Last edited by a moderator:
1. as soon as you have a problem get it down in writing either letter or e-mail.

2. go to http://www.ispa.org.uk/complaints/ and submit complaint. A Tiscali contact will contact you ASAP.

3. Keep a proper record of all contact you have with Tiscali from day one of problem.

4. See if the Tiscali contact can resolve your problem.

5. If not then ask for a deadlock code and then submit complaint to http://www.arbitrators.org/cisas/index.asp

6. you can only complain to cisas if the problem has lasted 12 weeks and require written proof that you raised the issue 12 weeks prior.

7. I have a contact in MK his name is Phil: 01908223852 If all else fails try him.

Hey newcomer, thanks for the hint. I got my MAC from tiscali few days after I used this link http://www.ispa.org.uk/complaints/ .
Thanks a million
 
Why don't you try talking to one of the MK's on the tiscali forum, register to use the forums with tiscali. Log into the broadband support forum and ask MK Rachel for a MAC code. Advise that you have an open order and wish to cancel and obtain a mac code. You are still within your rights to cancel the service as you haven't even been connected yet. Therefore you should get a MAC code virtually immediately.
 
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This is a ridiculous situation ...

I am glad that this problem got resolved but the situation should never have been allowed to happen. We dress tiscali's failings up in mealy-mouthed euphemisms such as "poor management procedures" or "bad customer service" but this shower of no-hopers failed to do their basic job and then consistently lied about it.

Apart from the appalling failings of tiscali in all this, the fact that Ofcom washed their hands of this matter is what has annoyed me.

It seems that there are complaints galore about Tisclai and the regulator is simply sitting back and letting them take money under false pretences because they certainly don't seem to be providing an acceptable service.

What is Trading Standard's take on this? It strikes me that it is about time that someone official stepped in and started taking ISPs to task for not meeting what I would deem to be acceptable standards.

Anyone know of a suitable MP to get to grips with something like this?

Paul
( a recent new customer of tiscali but already pissed off with frequent drop-outs and inability to access e-mail)
 
I would just like to tell everyone I finially managed to get away from the HELLLLLLLLLLL that is Tiscali and I joined AOL. I even got connected in what must be record 5 working days. It's all down to the support and help of ISPreview.co.uk. I cannot thank everyone enough for their help and support. Finally if anyone is reading this and thinking of going to Tiscali all I can say is avoid them like the plague, they will take you money and you'll see nothing in return. They even had the nerve to move my phone to them without any warning, I only realised when I got emailed a bill from them for phone services.

OFCOM need to make it easier to:
1) Move ISP's.
2) Complain when things don't go right with your ISP to someone else who can help sort it.
3) to get a valid MAC.

Again thanks for all of your help everyone on ISPreview.co.uk Esp. Kits! :)
 
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