Nishant
0
Hi I hope that someone can provide some help. I made a big big mistake and left Tesco to join Tiscali, I got my MAC from Tesco and signed up on-line to Tiscali. I was sent all the documents (i.e. connection date username password etc) through the post. My broadband was supposed to migrate on the 2/10/06. Supprise supprise this didn't happen so I contacted Tiscali (Technical support) they said there was a problem with my line and it would be sorted in 2-3 days. Fine I thought......4 days later still no broadband, but now my Tesco connection was turned off so I thought anyday now I'll be connected. After another 3 days still nothing so I called Tiscali again and was told the same (there is a fault with my line and exchange now). So I contacted BT faults to find out what the problem is/was. BT say there is nothing wrong with the exchange or line try BT wholesale. I conctacted BT wholesale who told me the same nothing worng but there is an order in progress from Tiscali. I re-contacted Tiscali told them what was happeneing with BT and was told I'd be called back later that day....................No one called so fed up with the non existant customer service and connection I called again and cancelled my order.
.........The chap I spoke to said he had cencelled my order and I would be able to go with any one else almost immediately. After 2 days I tried to sign up with AOL and was told I needed a MAC code. So I contacted Tiscali who told me I didn't as I didn't have broadband with them. AOL maintain that I need a MAC code. Again fed up I contacted BT wholesale who told me Tiscali STILL have an order on my line, I recontacted Tiscali who say that they cancelled the order on the 23/10/06. Checked with BT wholesale who say still have an order with Tiscali (still not cancelled) they advised I contact OFCOM. Did that they say there is nothing they can do for individuals but would try and send an email. They did this and asked Tiscali to contact me directly. I have not had any contact from Tiscali and Ofcom say there is nothing more they can do.:crap:
What do I do now I want another provider but am stuck with no service from Tiscali (and unable it seems to move away from them even though I was never connected to them!!!)
Help please someone
P.S. sorry about the long long post
:crap: 
.........The chap I spoke to said he had cencelled my order and I would be able to go with any one else almost immediately. After 2 days I tried to sign up with AOL and was told I needed a MAC code. So I contacted Tiscali who told me I didn't as I didn't have broadband with them. AOL maintain that I need a MAC code. Again fed up I contacted BT wholesale who told me Tiscali STILL have an order on my line, I recontacted Tiscali who say that they cancelled the order on the 23/10/06. Checked with BT wholesale who say still have an order with Tiscali (still not cancelled) they advised I contact OFCOM. Did that they say there is nothing they can do for individuals but would try and send an email. They did this and asked Tiscali to contact me directly. I have not had any contact from Tiscali and Ofcom say there is nothing more they can do.:crap:
What do I do now I want another provider but am stuck with no service from Tiscali (and unable it seems to move away from them even though I was never connected to them!!!)
Help please someone
P.S. sorry about the long long post























