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Tiscali talk and broadband rip off.

A month ago I advised a friend who needed broadband to sign up to Tiscali.

I am with Talk Talk who lied about their service and also failed to provide me with a welcome pack.

That and the provision of Newsgroups swung my recommendation, how bad could Tiscali be ?

Well now I know, I'm ashamed to show my face at my friends house.


I acquired a MAC code from his previous ISP.
Signed up for him online, no request for MAC code.
Rang Tiscali to check requirement of code, "not necessary".
Fifteen days connection came and went.
Some days later on checking their order track which had hitherto said nothing of use at all, it said there was a problem and to ring them.
So they had belatedly got a problem that we should sort out for them and pay for the privilege.
Sent them numerous emails including the MAC code that they hadn't wanted.
Most were ignored, some generated tardy illiterate rubbish that proved that they couldn't be bothered to read the email in the first place, ONE had read and passed on our email which resulted in a reply saying that they could only resolve matters by phone (oh, what a surprise).
When we rang they asked for NO information, just kept us hanging on for 20 minutes, then muttered something to suggest things were moving and to ring back (oh, what a surprise).
When checking back on the order track there is still a problem.

Does this sound familiar to anyone out there ?

My question is, after they have made the money they want from our phone calls will they connect us, or is it just a ploy to deny Talk Talk customers ?

If my friend has a Tiscali aggravated heart attack will they still bill his estate for the service they certainly haven't provided ?
 
will they still bill his estate for the service they certainly haven't provided ?
Undoubtedly - but only after having assured the executors of his will that there will be no charge, as Tiscali will want to be sure that they are doing the opposite of what they promised. ;)
 
Send us in your complaint including permission to pass it on to a higher level within Tiscali and we might be able to speed things up for you. Follow the details on this page:

http://www.ispreview.co.uk/new/complain/complain.shtml

Sadly you're by no means alone, we have bags of similar complaints about Tiscali and they never seem to stop. The only real solution is to apply as much consumer pressure as you possible can. In addition our ISP listing details page for Tiscali states that their complaints handler is CISAS, so you might want to contact them too:

http://www.ispreview.co.uk/cgi-stuff/listman/listings/l0458.html
 
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A month ago I advised a friend who needed broadband to sign up to Tiscali.

I am with Talk Talk who lied about their service and also failed to provide me with a welcome pack.

That and the provision of Newsgroups swung my recommendation, how bad could Tiscali be ?

Well now I know, I'm ashamed to show my face at my friends house.


Easy way to lose friends I'm afraid.
 
Thank you everyone, especially Mark J , I may go down the route you suggested but for now things seem to be moving along.

Of course the fifteen days to connection has long since gone and their customer service is non-existant, but they have now promised connection within fifteen days, another fifteen days which will make it almost forty-five days.

But I'll let it run until they let us down again.
 
Tiscali, could you of picked a worse isp

Hi why on earth did you recommend this lot of Cowboys ??? why did you not look on here or thinkbroadband.com ??? why this merry band of cowboys have so many customers is anyones idea, hope you get it sorted real soon then go with someone who has a damn sight better eviews than TISCALI .
 
Of course you're right Greenlake2614 , but to be quite honest about it, they may be inefficient, without conscience or customer care, but they're not the worst.

The whole industry is populated with liars and thieves.

I've been unfortunate enough to go with several "companies" whose deliberate purpose was to rip off its customers.

I'm now with Talk Talk, and the decision was between the two, because my friend wanted a cheep broadband, line rental and calls deal.

Not that Talk Talk are ideal, they lied to me about providing Newsgroups, still haven't given me a welcome pack and stopped ringing me back about it, but at least I've got a service and customer support isn't another income stream as it is with Tiscali.


Tiscali seems to have put my friend on the back burner again, strange they don't advertise a forty five day connection period.

Its now been twenty nine days and counting since we gave them credit card details, so I might well be going the MARK J route.
 
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Since they failed to supply the goods/service I would be looking elsewhere and getting a refund back from the credit card since they failed to complete the contract within the specified time.
 
Thanks KITS , but it's my friends shout as he's paying for it.

There seems to be light at the end of the tunnel, they've just replied to an email of mine (after nine days of silence), that they hope to have him connected by 30th of this month.

That will be 39 days since he registered with them, and God knows how long it would have been if we hadn't chased them. :mad:
 
Well it's 30th October, the date my friend was finally, after registering on 21st September, supposed to be connected.

No welcome email or email to confirm despatch of modem, no receipt of modem or connection.

And Tiscali had the cheek to complain about the number of emails I have sent them on my friends behalf.

We were forced to ring their expensive call centre, in Delhi, after emails proved fruitless, only to get the same result on the phone but at great expense.

Anyone ringing them can expect to be put on hold for a very long time "WHILST THEY CHECK ON SOMETHING".



39 DAYS TO ACTIVATION AND COUNTING !!!
 
Time to make official complaint to them also send a copy to OFCOM, and their ADR i would also ask for full refund of money paid since Tiscali failed to deliver the goods and select a new ISP.

I really wouldn't go with one that fails to deliver more than once.
 
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