Laivasse
0
Almost 2 weeks ago now I lost connectivity utterly to Tiscali, with the dreaded Error 721. A format and reinstall of windows didn't solve the problem and my hardware was all fine.
Using a pay-as-you-go dial-up account to post on their tech support forums,I was first instructed by customer service to configure my modem according to his instructions, which I did, which of course made zero difference. A different customer service guy then told me that there was some maintenance going on at my exchange and that it would be sorted in 48 hours.
These 48 hours came and went, so I pm'ed a clued-up sounding Tiscali technical bod asking him for help, and he said he thought he saw something wrong in the Tiscali-side config. He then told me very promptly that they had made an attempt to fix my problem and could I please reconnect to check - however I didn't receive that message until 2 days after he sent it, since the Tiscali forums are also cacked and I have severe problems logging in. In any case, my broadband still didn't work and I haven't heard from that guy since (more's the pity, since he seemed like the only one with a clue).
I finally rang tech support (the scripted, Indian call centre kind) and they reasserted that BT are working on my exchange. Tiscali have been known to say this when it is not true at all, and to be honest, I just don't trust them. The problem has been dragged out for 2 weeks now, and every 2-line answer I've got from customer service (all 2 or 3 of them) has only come about by my jumping around trying to be acknowledged.
But that's when I noticed THIS post here, and I'm not sure if the disconnection is entirely Tiscali's fault any longer (although the terrible customer service certainly is their fault). The situation described in that post certainly sounds like it could apply to me, but how can I be sure?
Also, who should I be angry at and putting pressure on here? Tiscali? BT? Regardless of who I need to chase up, are Tiscali so clueless that they don't know about this issue with the disconnected Virtual Paths? And if they know why not just tell people?
Using a pay-as-you-go dial-up account to post on their tech support forums,I was first instructed by customer service to configure my modem according to his instructions, which I did, which of course made zero difference. A different customer service guy then told me that there was some maintenance going on at my exchange and that it would be sorted in 48 hours.
These 48 hours came and went, so I pm'ed a clued-up sounding Tiscali technical bod asking him for help, and he said he thought he saw something wrong in the Tiscali-side config. He then told me very promptly that they had made an attempt to fix my problem and could I please reconnect to check - however I didn't receive that message until 2 days after he sent it, since the Tiscali forums are also cacked and I have severe problems logging in. In any case, my broadband still didn't work and I haven't heard from that guy since (more's the pity, since he seemed like the only one with a clue).
I finally rang tech support (the scripted, Indian call centre kind) and they reasserted that BT are working on my exchange. Tiscali have been known to say this when it is not true at all, and to be honest, I just don't trust them. The problem has been dragged out for 2 weeks now, and every 2-line answer I've got from customer service (all 2 or 3 of them) has only come about by my jumping around trying to be acknowledged.
But that's when I noticed THIS post here, and I'm not sure if the disconnection is entirely Tiscali's fault any longer (although the terrible customer service certainly is their fault). The situation described in that post certainly sounds like it could apply to me, but how can I be sure?
Also, who should I be angry at and putting pressure on here? Tiscali? BT? Regardless of who I need to chase up, are Tiscali so clueless that they don't know about this issue with the disconnected Virtual Paths? And if they know why not just tell people?























