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Tiscali unbundle

Hello

has anyone managed to make tiscali pay for a migration off their unbundled hardware to another provider after being let out of contract with them due to their own failures?

we left them recently and were shocked to be told we had to pay a setup fee to our new provider because of this, and when we asked tiscali they refused to pay but at no time did we ever agree to be moved to it and we believe they should have asked us

any help appreciated as we're trying desperately to get tiscali to pay us the £50!!!

Rachel xx
 
Three queries spring to mind here, (1) have you checked and rechecked the terms & condiditions, (2) Have you got it in writing that Tiscali are letting you out of the contract (3) Have Tiscali admitted there own failures etc.

andy
 
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