JJD
0
With my local BT exchange upgrading last month I enquired with Tiscali about moving from dial-up to broadband. I wanted to keep my original lineone.net email address and asked if this would be possible. I was told I could, although I would also get a new tiscali.co.uk address that I wouldn't have to use.
I placed an order and eventually got the modem on 17th August. After calls to Tiscali Broadband support it took calls to SAGEM, the modem manufacturers, to get connected as I am an Apple Mac user and the CD-ROM with modem drivers did not support OS X Tiger.
Having got everything working I then cancelled, as advised by Tiscali, my dial-up Surftime package as well as cancelling my second phone line with BT.
This I did on 19th August and was then unable to reach my lineone.net email address. Calls to Tiscali ensued on 20th August and I have been told as I cancelled my dial-up subscription I have lost my old email address. They appear to have refused to even consider if it could be restored. My suggestion of restore from data backup has not been seen as an option. Surely Tiscali, a business that is so computer based, must do regular backups? If so why is restoring so alien to them? Surely the whole idea of backup is to be able to undo mistakes?
Has anyone else suffered in the same way? If so have you had any success in getting your old email address back?
I placed an order and eventually got the modem on 17th August. After calls to Tiscali Broadband support it took calls to SAGEM, the modem manufacturers, to get connected as I am an Apple Mac user and the CD-ROM with modem drivers did not support OS X Tiger.
Having got everything working I then cancelled, as advised by Tiscali, my dial-up Surftime package as well as cancelling my second phone line with BT.
This I did on 19th August and was then unable to reach my lineone.net email address. Calls to Tiscali ensued on 20th August and I have been told as I cancelled my dial-up subscription I have lost my old email address. They appear to have refused to even consider if it could be restored. My suggestion of restore from data backup has not been seen as an option. Surely Tiscali, a business that is so computer based, must do regular backups? If so why is restoring so alien to them? Surely the whole idea of backup is to be able to undo mistakes?
Has anyone else suffered in the same way? If so have you had any success in getting your old email address back?























