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Tiscali - What a waste of space!

Okay all need your advise on this one...

I signed up to Tiscali from Virgin (ADSL)...gave them a MAC code and everything...6 weeks on and I am getting unreliable internet..I have a business package and with static ip address etc.. The ip addresses they ahve provided me are either currupt on thier system or blacklisted according to dnsstuff.com....I have written to tiscali (recorded delivery) but got no reply, called thier complaints department who are as much good as sunbed in the sahara desert..the technical support team are based overseas who fail to understand anything! advise please? I have spoken to CISAS who have told me I either need a letter of deadlock (which I asked for in my letter to tiscali and had no reply) or the case needs to be open for 3 months...its only a 90 day contract! Help what do I do...
 
Write the same letter making sure one copy goes to all also be sure to start with copy to and list all the people on the letter who is receiving a copy.
Send 1 to Tiscali complaints, one to CISAS for their records, also add in OFCOM, email a copy of the same letter to an email address I wil PM you. Fill in our complaints form http://www.ispreview.co.uk/new/complain/complain.shtml then something wil start to be sorted. Suprised at a business going to Tiscali they haven't had a good name for years, my brother recently lost his job as they finished moving all Pipex customers onto their network. Tech support is offshore and he says they no nothing about internet in the UK or how it works.
 
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