molb
0
Hey i am subscribed to tiscali's 1meg unlimited buissness broadband package but currently i am currently having a 4kbps 'Broadband' for only £19 a month! about 14x slower than dial-up.
ive done regular speed tests for the last week and its been near enough the same result meaning if i wanted to carry on with my regular downloading it would take 23 days non stop downloading to get 1GB
.
my speed test result:
(It took quite a while to upload the picture. Also its not a finished test as for some reson it was taking a while
)
After a few days i emailed ticali asking for help the first email i got from them was to tell me my bill was due then they sent:
So for some stupid reson i had to fone them so i did and after 10 mins they told me i had consumer broadband and told me to ring the cunsumer (10p per min) line so after another long wait they told me i had buisness broadband and had to phone their buisness broadband line
. And when i said i did they said i must of got the number wrong (Im thinking: FFS u idiot it says Welcome to tiscali buisness broadband as soon as u ring the number how could it be the wrong F***ING number). So after that i phoned the Cancellations line and this call center was in the UK for once (Obviously so you can understand them while they tell you not to leave) and they said i cant cancel till March 08 cos of the 12 month contract (They probably didnt include in the contact that they will provide broadband cos otherwise everybody would be able to get a MAC code without paying the remainder of their bills to where their contract ends.
Eventually i get through to some1 who will 'help' who blames it on my computer (That i reinstalled windows on a few hourse before to make sure it wasnt the computer) and tells me im connected at 1.1Mbps (which even plugged into the master phone socket im not).
I suggest anyone who is thining about joining tiscali should rethink unless they are happy to to run up a huge phone bill on listning to tiscali's useless technical support team.
ive done regular speed tests for the last week and its been near enough the same result meaning if i wanted to carry on with my regular downloading it would take 23 days non stop downloading to get 1GB
my speed test result:
(It took quite a while to upload the picture. Also its not a finished test as for some reson it was taking a while
After a few days i emailed ticali asking for help the first email i got from them was to tell me my bill was due then they sent:
Thank you for contacting Tiscali Technical Support.
I gather from your e-mail that you are facing slow speed.
We apologise for the inconvenience caused.
on checking our records with the phone number <MY NUMBER> which you have provided, I have found out that you have a Tiscali business broadband Account.
Unfortunately, I am unable to assist you at this helpdesk. I request you to contact our Business Broadband Support at 0870 7400 801. Calls are charged at national rate.
So for some stupid reson i had to fone them so i did and after 10 mins they told me i had consumer broadband and told me to ring the cunsumer (10p per min) line so after another long wait they told me i had buisness broadband and had to phone their buisness broadband line
Eventually i get through to some1 who will 'help' who blames it on my computer (That i reinstalled windows on a few hourse before to make sure it wasnt the computer) and tells me im connected at 1.1Mbps (which even plugged into the master phone socket im not).
I suggest anyone who is thining about joining tiscali should rethink unless they are happy to to run up a huge phone bill on listning to tiscali's useless technical support team.
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