kifster
0
On May 7th I sent notification of cancellation to Titan and received an acknowledgment stating that the account would be closed.
The Ts & Cs suggest that 30 days is required from their notification for the account to be properly closed.
1 invoice went through during the 30 day period and I let it go assuming it was probably valid and also having read so many negative things about Titan I decided it would be too much hassle to chase. I did, however, ask when the direct debit would close and was told it would close after a final payment and the account closure.
On the 31st day I cancelled the direct debit myself as it's not uncommon for companies to keep it open as long as possible and I'd lost trust with Titan through other people's comments.
35 days after the notification e-mail I received another invoice which is due to be paid by 21st of June.
Titan's phone line is basically non existent; it's a number put on their e-mails as a joke, it's never worked. So I've sent around 4 e-mails, 1 a day since getting the invoice asking for an explanation as to why I've had another invoice for another month of Internet and have had no response.
My worry is that because the direct debit is cancelled the invoice time will arrive and they will try and hit me with further charges.
Is this common, am I in the right? I am prepared to go to OfCom, Trading Standards, Watchdog anyone who will listen if I am right and they decide to try and claim I'm not.
The Ts & Cs suggest that 30 days is required from their notification for the account to be properly closed.
1 invoice went through during the 30 day period and I let it go assuming it was probably valid and also having read so many negative things about Titan I decided it would be too much hassle to chase. I did, however, ask when the direct debit would close and was told it would close after a final payment and the account closure.
On the 31st day I cancelled the direct debit myself as it's not uncommon for companies to keep it open as long as possible and I'd lost trust with Titan through other people's comments.
35 days after the notification e-mail I received another invoice which is due to be paid by 21st of June.
Titan's phone line is basically non existent; it's a number put on their e-mails as a joke, it's never worked. So I've sent around 4 e-mails, 1 a day since getting the invoice asking for an explanation as to why I've had another invoice for another month of Internet and have had no response.
My worry is that because the direct debit is cancelled the invoice time will arrive and they will try and hit me with further charges.
Is this common, am I in the right? I am prepared to go to OfCom, Trading Standards, Watchdog anyone who will listen if I am right and they decide to try and claim I'm not.























