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To all Vivaciti Customers

Vivaciti

ISP Rep
To all our customers,
There has been a change that effects all our customers connected to ADSL services provided through EntaNet.
Enhancement to MAX Premium Allowance
With effect from 1 March 2007, the off-peak period for MAX Premium Allowance will commence at 8pm (previously 10pm). The purpose of this move is to ensure that premium users benefit from the available spare capacity during the hours of 8pm - 10pm. The off-peak start time for MAX Allowance products will remain at 10pm.
There is also a change to the pricing structure for over usage charges as follows:
1. If you are on the Max Allowance 3GB and use between 3GB and 30GB, on the next invoice there will be an overuse charge of £2.97 + VAT.
2. If you are on any other band of the Max Allowance range and use more than your predefined transfer amount, on your next invoice you will have an overuse charge of £8.51 + VAT per band that you move into.
3. If you are on the Max Premium Allowance 5GB and you use between 5GB and 45GB, on your next invoice there will be an overuse charge of £5 + VAT.
4. If you are on any other band of the Max Premium Allowance range and you use more than your predefined transfer amount, on their next invoice you will have an overuse charge of £10 + VAT per band that they move into.
Please be reminded that there is a £5.00 + VAT service charge applied where a connection goes outside of you predefined transfer amount/price band.
These changes have been implemented by EntaNet, and not by Vivaciti Broadband, we are passing these charges over at cost.

This change will effect all direct Enta resellers (those connections where you are billed directly by Enta) other resellers may have different pricing structures, and you should check with your own supplier on what changes they are going to make.

Regards
Customer Services
Vivaciti Broadband
 
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