Earlier this year (August) we received a call from a BT sales rep. attempting to sell us lots of BT services we didn't require. Told them that until they could provide us with a broadband connection we weren't interested in any other services. The sales rep said that of course they could provide broadband but only at 512. O.K. we said, provide that and we'll talk about your other services.
The next day, another call "umm we can't provide 512 but we can do 200. It's much faster than your dialup". We explained that we don't use dialup, we use a fast, symetrical wireless service and adsl would only be a backup. We agreed that we would go ahead anyway and were promised an activation date of 4th September. Promised any changes to the date would be notified ahead of time.
The date came and went. We enquired of BT what was happening. "Major engineering works required" was the reply. No new date given.
Today we made enquiries of another ISP who we hoped might be more competent than BT. They apparently can't do anything because BT have a lock on the line because of an extant order and this needs to be cancelled before anything else can be done.
Shouldn't be a problem we thought. Emailed the department who had been dealing with the broadband provision (orders@btbroadbandoffice.com) asking to cancel the order. Email came back saying that they wouldn't deal with a cancellation and we must contact the "customer options team". They said "I know who to put you through to". Transferred the call to their technical department. They said it should have been dealt with by "customer options". Checked with his supervisor who said "it must be customer options" and transferred us back to reception.
Reception attempted put us through to "customer options" AGAIN. Hung on for forty minutes listening to their message "Thank you for holding. We are very busy at the moment. We apologise for the delay. You call will be answered as soon as possible.
After 40 minutes (at 6.00pm) we were cut off. Tried again - automated message explaining their hours are from 8.30 to 5.30.
What a shambles!! Anyone any ideas how to persuade this shower of sh** to respond in any kind of timely and sensible fashion.
The next day, another call "umm we can't provide 512 but we can do 200. It's much faster than your dialup". We explained that we don't use dialup, we use a fast, symetrical wireless service and adsl would only be a backup. We agreed that we would go ahead anyway and were promised an activation date of 4th September. Promised any changes to the date would be notified ahead of time.
The date came and went. We enquired of BT what was happening. "Major engineering works required" was the reply. No new date given.
Today we made enquiries of another ISP who we hoped might be more competent than BT. They apparently can't do anything because BT have a lock on the line because of an extant order and this needs to be cancelled before anything else can be done.
Shouldn't be a problem we thought. Emailed the department who had been dealing with the broadband provision (orders@btbroadbandoffice.com) asking to cancel the order. Email came back saying that they wouldn't deal with a cancellation and we must contact the "customer options team". They said "I know who to put you through to". Transferred the call to their technical department. They said it should have been dealt with by "customer options". Checked with his supervisor who said "it must be customer options" and transferred us back to reception.
Reception attempted put us through to "customer options" AGAIN. Hung on for forty minutes listening to their message "Thank you for holding. We are very busy at the moment. We apologise for the delay. You call will be answered as soon as possible.
After 40 minutes (at 6.00pm) we were cut off. Tried again - automated message explaining their hours are from 8.30 to 5.30.
What a shambles!! Anyone any ideas how to persuade this shower of sh** to respond in any kind of timely and sensible fashion.