raj2267
0
This is Toucans FUP, I believe it is Identical to the one that Tiscali use (Toucan being a VISP for them).
Toucan has a Fair Usage Policy which endeavours to ensure our broadband service remains fast and available to all users at all times. Very high usage by some users results in slow speeds for our other customers. A copy of this policy is available at www.toucan.com/products/toucansurf/fup.pdf ; Clause 7 outlines the situation regarding excessive usage.
We monitor high usage on a weekly basis. Over the last week, your downloads and uploads have totalled 28.3 GB, which exceeds our usage threshold of 3 GB a week.
We have therefore arranged for you to share bandwidth with other high users for the next seven days. Over this period, your access speed during peak periods will be determined both by your own usage level and by the usage of users with whom you are sharing bandwidth. Peak hours are 6pm-11pm, Monday to Sunday and Bank Holidays.
At the end of this period we will review the situation and, if your usage is no longer excessive, restore your service to its previous status.
Please find below some tips on reducing your Internet usage:
Turn off your Internet connection when you're not using it
Reduce the number of movies or music files you download
Reduce the number of times you share files across the Internet, and/or reduce the size of those files
Log off online game sites when not playing.
Thank you for your cooperation.
Now considering this is for unlimited 2MB Service it seems odd that the limit is less than 500MB per day.
I was 4 month into the contract but was able to get one of the 2nd line engineers to cancel the contract due to technical issues that cannot be resolved. The trick is Download 20GB or more a week, leave the Internet Radio on, download as much as you can from websites and then say that you cannot use Newsgroups (YES THE BLOCK THOSE TOO) and call everyday.
Harass, pester ask to speak to the person in charge. Badger everyday and eventual you will get a letter and it will state that as you download more that 20Gig a week or more you are not welcome as a customer and thereby they will end the contract early and send the MAC.
Hope this helps, also email me if you want specific names of people to talk too.
Toucan has a Fair Usage Policy which endeavours to ensure our broadband service remains fast and available to all users at all times. Very high usage by some users results in slow speeds for our other customers. A copy of this policy is available at www.toucan.com/products/toucansurf/fup.pdf ; Clause 7 outlines the situation regarding excessive usage.
We monitor high usage on a weekly basis. Over the last week, your downloads and uploads have totalled 28.3 GB, which exceeds our usage threshold of 3 GB a week.
We have therefore arranged for you to share bandwidth with other high users for the next seven days. Over this period, your access speed during peak periods will be determined both by your own usage level and by the usage of users with whom you are sharing bandwidth. Peak hours are 6pm-11pm, Monday to Sunday and Bank Holidays.
At the end of this period we will review the situation and, if your usage is no longer excessive, restore your service to its previous status.
Please find below some tips on reducing your Internet usage:
Turn off your Internet connection when you're not using it
Reduce the number of movies or music files you download
Reduce the number of times you share files across the Internet, and/or reduce the size of those files
Log off online game sites when not playing.
Thank you for your cooperation.
Now considering this is for unlimited 2MB Service it seems odd that the limit is less than 500MB per day.
I was 4 month into the contract but was able to get one of the 2nd line engineers to cancel the contract due to technical issues that cannot be resolved. The trick is Download 20GB or more a week, leave the Internet Radio on, download as much as you can from websites and then say that you cannot use Newsgroups (YES THE BLOCK THOSE TOO) and call everyday.
Harass, pester ask to speak to the person in charge. Badger everyday and eventual you will get a letter and it will state that as you download more that 20Gig a week or more you are not welcome as a customer and thereby they will end the contract early and send the MAC.
Hope this helps, also email me if you want specific names of people to talk too.























