Sponsored Links

Toucan, toucan't

I'm currently trying to obtain my MAC code from Toucansurf.

I was advised today that I would need to pay off the remainder of my contract. Fair enough it seems, but!

I upgraded from their 1mb service to their 2mb service in July. I asked, before I confirmed my request to upgrade the service, whether this would mean my 12 month contract would restart, and the operator told me no.

However, I've now been advised that my contract WAS restarted, as per their 'terms and conditions'. I've requested a recording of the telephone call, as I feel I acted upon false information, and at the very worst was completly misled by their staff.

Does anybody have any ideas what else I can do, as I now want to leave them on principle, but don't want to fork out over £100 for the privelege. I know if a recording cannot be obtained, I have no evidence, but I feel very strongly about being lied to in this way. I would not have upgraded if I was told that it would involve a 12 month extension to the contract, as I like to keep my options open.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules