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Toucansurf Terrible

I am so fed up with Toucan that I made a video about ISP's @



My story:
http://www.youtube.com/watch?v=YkPWc1xPwhA


My speed dropped from 2MBps to 100KBps .
After eliminating all of possible things at my end, I emailed them, and did further checks.
They then expected me to call a 30p premium rate number for further help.
I refused they gave me an alternative number - which turned out to be charged at 30p min as well, this technical call was answered by a gentleman with such a bad indian accent I could not understand him, and he was scripted and made me do ALL the same tests I had done by email. This call was prolonged to 30mins at premium rate and should of taken 5 minutes.

When my bill came I canceled my direct debit, and refused to pay it because of the £8 technical support call on it (I had phone from toucan as well)
Sending a letter on the same day. They failed to do anything about this,
and threatened and harrassed me, even though there was an outstanding query on the bill over the premium rate call. After a second letter they credited the call and I immediately set my direct debit up again.
There debt recovery continued to harrass and threaten me, and tried to cutoff my service even though we had the direct debit agreement in place.

It was 2 and a half months my speeds were still low. SO I cancelled my direct debit again, before they tool the big, and moved ISP/phone services.

They are still chasing me for the remainder of the bill which I am refusing to pay on the grounds I dont like being threatened, and I'm not paying for such a bad service.

Also after going to my new ISP my speed has shot up to 6-7 MBps which is
far faster than I ever got with toucan.

I have sent 7 letters so far, concerning this and am now going to the ombudsman.


Stay away from Toucan
 
Hi,

I know all about them. Had problems with them when I left or should I say escaped. Toucan were taken over by Pipex who then got taken over by Tiscali.

That's why you have had so many problems, need anyone say more.

Paul.
 
That's wonderful work Cactiphile, I'm posting it :) .
 
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Thanks for feedback.

I'm still have a war of words with Toucan and now passed to
Ombudsman, but in the meantime Toucan have passed to debt collectors
who are giving me stick.

I've helped set up a website to find other people who have had similar
problems with toucan. Also it gives advice on picking a better isp, how to complain
and speed issues.

www.toucansucks.org.uk


regards

c.
 
Thank God!!! So I'm not the only one getting damn awful connection speeds etc.,. I can't get rid of Toucan without paying them over £150. I thought Tiscali was bad for not billing me for a year but Toucan, well. Nuff said.
 
Just an update:

Toucan are still chasing me for incorrect bills after 6 months.
Even though this has been taken to OTELO , toucan have
still instructed debt recovery companies to harrass me
and I have had 5 demands in the last month.

Toucan still sucks.

For anyone interested:

www.toucansucks.org.uk are running a film competition about

bad service from Toucan or Tiscali. If you've had bad problems

with either of these companies take a look and you

could be in with a chance of winning £250 in time for Christmas


Last entries 1st December 2008.

See http://www.toucansucks.org.uk/ for more information
 
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