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Trooli won't connect me, why?

Hussman

Member
Hi,

I live in a cul de sac of 22 houses. My broadband contract is due to expire soon (currently with PLUSNET) and I have seen Trooli vehicles around where I live. I visited their website and entered my details. Annoyingly, it seems all the even numbers in my road can have Trooli broadband, but the odd numbers can't.

Bearing in mind, all the houses were built at the same time (late 1970s) and the phone lines used by BT use exactly the same ducting and infrastructure going into each property, I can't understand why I can't be connected. I contacted Trooli and was told they would look into it. But I've heard nothing.

I know of a household less than 50 metres from my house who has had Trooli broadband installed. The BT "man hole" is directly opposite my house, and I've seen Trooli workers passing cables through this to my neighbours premises.

I'd understand if the service terminated at the end of my road, but to allow one half of a street to join, but not the other is both annoying and frustrating.

Anyone know why this might be the case, is there a logical reason that I'm not seeing?

Thanks in advance.
 
Whilst it may appear logical to fulfil all premises with the same cables/splitter your side of the road may simply be planned as an additional phase from the other direction. I have seen CityFibre do this.
 
Have you tried doing postcode checks on the service availability on the properties on the road that provides access to your street, try a few properties either side. If there is a gap in coverage on one side then as suggested above it might be that there's still a cable to run and probably a blocked duct to deal with.

If you still have some Trooli people working in the local area, stopping by and asking them what the score is with your street could be a idea. However you probably need a foreman or project manager rather than the guys doing the digging or cable pull, the guys doing the civils work probably don't have a clue about the overall plan.
 
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There's always a boundary where an FTTP rollout ends, which means disappointed people just on the other side of that boundary.

There might be some technical reason why the rollout ended on one side of your road - e.g. the properties on your site are DIG rather than ducted, or both are ducted but your side is fed from a different direction which it's expensive for Trooli to access.

But it could simply be that this was a convenient place for Trooli to put the boundary of their rollout, in the current phase.
 
Is it possible that there is duct between the BT chambers but the feed out to your house is direct buried?
 
Thank you for your responses. Looks like I’m just unlucky then. Typical.

I have no idea if my connection is ducted, but I doubt any of the properties are as I believe this wasn’t normal practice in the mid 70s.

Again, thanks to all of those who took time to respond.
 
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